Job Summary

This position is responsible for the overall leadership and management of Trade Operations Documentary Collections, Pre-Work, Reconciliation and Trade Loans. In this role, the selected candidate will manage and provide end to end support for Documentary Collection and Trade Loan business.

Additionally, they are accountable for operationalizing client care strategies, maximizing transactions, processing efficiency/effectiveness, problem resolution and the integration/implementation of new initiatives and activities relating to all supported workflows.

Job Description

What will you do?

Overall responsibility for client satisfaction relative to the support of  work flows for all Trade products and the administration of related electronic delivery channels for RBC’s global client base; with a  monthly transactional average of $350MMThe management of a complex work flows through 3 teams; managing high risk operational steps that include the verification of collection documentation and its completion of all final settlementsResponsible for effective relationship management of all partners, including, but not limited to BBE, P&CB, Capital Markets, IT, and Products/Sales Management teamsResponsible for adherence to the Trade Operations Business Plan (NIE/FTE)Build and support governance processes and responsible to manage/mitigate operational risk relative to Trade Processing including AML, ICR, RCSA, IAS and BCP/DRP

What do you need to succeed? Must have:

Extensive operational experience in the International Trade; focused on all Trade product offeringsProven acumen in leading and coaching peopleWorking knowledge in lean methodologies, RPA and other automation driven activitiesStrong business partnering experience

Nice to Have  

Working knowledge of JTPSCDCS certifiedWorking knowledge of TLM or other reconciliation work flows
 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to take on progressively greater accountabilities          Opportunities to building close relationships with clientsAccess to a variety of job opportunities across business and geographies

#LI-Post
#TECHPJ
 

Job Skills

Accountability, Decision Making, Documentary Collections, Leading in a Hybrid Workplace, Operational Integrity, Operational Risks, Performance Development, Relationship Building, Resource Management, Risk Control, Strategic Thinking, Team Development, Trade Processing, Workflow Process

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-15

Application Deadline:

2025-08-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.