At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.

How will you make an impact in this role?

As a Senior Manager of Platform Modernization Strategy on the GCS Core Services team, you will assess and recommend modernization approaches for core platforms supporting corporate products for both Global & Large and Middle Market customers. You will partner closely with engineering, architecture, product, risk, and business leaders to identify pain points, gaps, and risks and define pragmatic modernization roadmaps that balance business value, risk, and delivery feasibility.

This role is ideal for a strategic leader with strong technical fluency, program-level thinking, and the ability to influence across a highly matrixed organization.

Key Responsibilities:

Assess core platforms to identify pain points, scalability constraints, compliance risks, and modernization opportunities

Define and recommend modernization strategies aligned to business priorities and customer impact

Develop sequenced, multi-year modernization roadmaps that balance speed, risk, and long-term sustainability

Partner with engineering, architecture, product, and business teams to align on modernization direction and execution approach

Build strong business cases for modernization strategies to prioritize investment

Establish success metrics and track value realization related to platform modernization investments

Communicate strategy, progress, and key decisions to executive stakeholders and cross-functional partners

Support change management efforts to enable adoption of modern platforms and ways of working

Qualifications:

4+ years of experience in technology strategy, technical product development, platform engineering, architecture, or large-scale transformation roles

Strong experience assessing and modernizing legacy platforms in complex enterprise environments

Demonstrated ability to lead and influence large, cross-functional initiatives without direct authority

Strong working knowledge of cloud platforms, modern application architectures (APIs, microservices), and DevOps practices

Proven ability to communicate complex technical concepts and tradeoffs clearly to senior, non-technical audiences

Experience identifying and managing technology, operational, and regulatory risk

Preferred Qualifications:

Experience in financial services or other highly regulated industries

Experience supporting platforms that serve large, complex enterprise customers

Demonstrated success leading multi-year modernization or transformation programs

Strong change-management mindset with experience evolving teams and operating models

Bachelor’s or master’s degree in a technical or related field

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.