**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** US Consumer Services (USCS): The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from conceptualization to market launch. We are a highly motivated and collaborative team, looking for a leader with vision who has proven product development skills, relentless customer focus and the ability to thrive in a fast-paced environment. This role has high visibility and broad exposure to many critical areas of the US Consumer business. **Key Responsibilities** + Drive the vision and delivery of new marketing and revenue driving capabilities, grounded in a strong understanding of the customer, business goals, regulatory/financial environment, and technology + Play a critical role in concept development, feasibility assessment and end-to-end customer experience design + Translate customer research, usability studies and market analysis into clear, actionable product or capability requirements + Own products/capabilities through development, testing and launch, advocating for the best outcomes while balancing customer value, feasibility, and risk + Write and prioritize features for new products or marketing capabilities, balancing the needs of customers with internal goals and resources + Lead and align cross-functional partners across Marketing, Technology, Risk, Legal, Compliance, Digital Product, and others on the E2E product development process to launch + Serve as a central point of accountability for delivery, proactively aligning stakeholders and keeping initiatives moving forward through ambiguity and change + Collaborate with internal tech investment planning and delivery teams to continuously improve allocation of tech funding and product development processes **Required Skills** + Strong intellectual curiosity and creative problem-solving mindset; comfortable working at the intersection of business, customer experience, and technology + Proactive, self-directed, and accountable—able to independently drive multiple initiatives forward without relying on constant direction + Solution-oriented, results-driven, with a bias toward action, ownership, and delivering high-quality outcomes + Willingness to improve processes to drive better launch outcomes + Deep customer empathy and an end-user-focused approach to decision-making + Sound judgment and decision-making skills, including the ability to move forward amid ambiguity and incomplete information + Enterprise-minded and confident communicator who connects the dots, asks thoughtful questions, and respectfully challenges assumptions + Excellent written and verbal communication skills, with the ability to influence partners and senior leaders + Experience creating and managing a list of features with ability to prioritize based on business/customer value and feasibility + Familiarity with Agile or scaled Agile environments and product management tools (ex. Rally or similar), including backlog management and prioritization + Bachelor’s degree with 3–5 years of experience in product development or a related role; experience in marketing, financial services, or technology preferred **Qualifications** Salary Range: $123,000.00 to $215,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Marketing **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 26001357