At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking a Senior Manager to join our Customer Communications Capabilities team, leading the evolution of  Email experiences. We use a product that enables highly personalized, data-driven content that adapts to customers in real time—creating advanced, individualized experiences that deepen engagement and inspire action.

In this role, you will collaborate with product partners, technology teams, and business stakeholders across different geographies to shape the product vision and deliver cutting edge features. Beyond product management, you will influence long-term experience strategy, guide transformation initiatives, and own key aspects of risk management across the platform.

Responsibilities

Envision, create and manage a strategically prioritized product roadmapPartner with marketing, design, analytics and cross-functional teams to gather holistic requirements and shape product strategyLead product development with engineering scrum team, define clear priorities and driving agile ceremonies and documentationPartner with design and research partners to build experiences that are grounded in customer insightsCreate product performance measurement framework, define KPIs, and track outcomes to inform future enhancement

Maintain a deep understanding of the competitive landscape and industry trends, proactively identifying opportunities for customer research and UX/UI innovation in partnership with Enterprise Design and Research

 

Minimum Qualifications

Extensive experience in product developmentProven track record of shaping the product vision, strategy and delivering impactful digital capabilitiesAbility to navigate complex technological ecosystems with advanced problem-solving skillsExperience in data driven content personalisation, partnering with Data ScienceProven track record of defining product performance KPI and partner with Analytics partners to deliver measurementHighly collaborative team player, with strong communication skills and the ability to influence and inspire partnersThought leader with experience in managing senior leaders and stakeholdersExperience working across different time zones, especially U.S. time zones.

Preferred Qualifications

Subject matter expertise in email coding and data driven contentExperience leveraging data, AI, UI and UX skills to drive product strategy and tech development

 

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.