At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking an experienced, self-driven professional to join our project team being responsible for implementation of a Loyalty Platform. This role is responsible for facilitating communication between our Japanese customer’s business and technical departments and our project team.

Facilitate communication between customer’s business and technical departments with our project team.  Understand the airline business, systems landscape, and loyalty programs. Prepare documentation and visualize business processes and business as-is and to-be architecture. Record and structure business processes and requirements. Create concepts, perform requirements analysis and design technical solutions. Act as an interpreter (EN-JP) and link between the specialist area and the IT area. 

Minimum Qualifications

You are empathetic and an excellent communicator, able to connect with people across different levels and backgrounds. You bring proven experience in applying effective questioning techniques to uncover insights and drive conversations forward. You possess strong target group-specific communication skills — confidently engaging with senior management while also acting as a subject matter expert on detailed topics. You are a native level Japanese speaker and fluent in English, enabling seamless communication in international environments. You have experience in loyalty programs, ideally within the airline industry.

Preferred Qualifications

You bring over 10 years of experience in CRM and loyalty programs. You have at least a decade of experience in the airline industry, giving you valuable insights into its operational dynamics and customer expectations. You are familiar with agile ways of working and have practical experience with the SAFe (Scaled Agile Framework) methodology, enabling you to contribute effectively in cross-functional, scaled environments.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.