At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through streamlined data. With continuous changes in the regulatory environment and innovation through data evolving, we play a key role in strengthening GCS critical enablers and supporting new growth opportunities. In partnership with the Enterprise Chief Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management standard methodologies.

The team’s mission is comprised of 3 pillars:

Drive Strategic Growth & Revenue –Defining the vision and roadmap to enable data as a key asset to power business growth.

Modernize Data Management –Ongoing data management, data discovery and collaboration across business and technical teams

Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future

About the Role

The Sr. Manager – Product Solutions, Inbound Data Capabilities will report directly to Director - Product Solutions, Inbound Data Capabilities. They will be responsible to build scalable, robust, and sustainable products for Inbound Capabilities Team to ensure simple, timely, and efficient integration of data from external sources for all commercial products. He /She will be responsible to work with GCS Technology and other business units to support the current business priorities and goals, while powering future growth. He / She will also collaborate with peers from the Enterprise Platform and other GCS product teams to evolve and deliver our data strategy and roadmap.

We are looking for a dynamic candidate with a strong hands-on experience of digital product solutioning/development and a practical understanding of data systems/technology. Leading dedicated and innovative team, the manager will design and deliver high impact data solutions and deliver the best data products to commercial clients to drive our business forward.

Responsibilities

Align with Commercial Data Office initiatives to drive & scale the external integration products.

Focuses more broadly on defining and solving a problem, including the product itself, its delivery, and how it interacts with other solutions.

Works in collaboration with Product Management, Product Owners and engages a wide audience.

Enable effective, efficient working relationship with business and technology partners to deliver complex solutions.

Translate heavy delivery functionalities into relevant features and Architecture while aligning with stakeholders internally to influence the business strategy.

Engage with strategic partners to enable deeper data details to create win-win outcomes for our customers & partners.

Assess, discover, collaborate, plan, and deliver products that solves customer needs. Prototype and incorporate feedback to enhance product.

Detailed execution of development, validation & implementation of data capabilities & automated solutions

Enable metric measurement capabilities/framework for new product development.

Lead, encourage & mentor a team of analyst(s) to deliver impactful internal & external customer capabilities.

Build and cultivate a highly engaged and strong performing team that has right blend of subject knowledge, collaboration and focus on driving business results.

Qualifications

 8+ years of direct work experience in product development

Demonstrable understanding and experience with data products, scalable architecture & infrastructure, and its development

Self-starter, takes initiative, able to handle ambiguity and find logical steps to move forward.

Ability to work with white space to design and bring to life solutions solving complex challenges.

Practical product development experience, evolving technologies along with traditional data warehousing and data organization techniques.

Track record of understanding business challenges & strategies and translating them into helpful & scalable solutions

Shown ability to apply prioritization principles and lead planning discussions with partners.

Experience delivering via agile methodologies and practices.

Ability to understand and anticipate user and customer needs with respect to data solutions.

Outstanding relationship and influence management skills to collaborate with internal and external partners.

Strong people leader with proven success in motivating a high energy team

Behavioral

Puts enterprise thinking first, connects the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

Lead with an external perspective, challenge status quo and bring continuous innovation to existing offerings.

Demonstrate learning agility, make decisions quickly and with the highest level of integrity.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.