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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Manager Delivery Quality and Consistency

Business: Deputy Group COO

Principal responsibilities

Delivery Quality and Consistency team

Develop, implement and maintain the QA framework for operational resilience, defining the scope, deliverables and ways of working of the team, ensuring alignment with relevant HSBC group frameworks.Conduct global periodic reviews of operational resilience processes, policies and practices to ensure consistency across the Bank, effectiveness, and identify opportunities for improvement.Document and socialise outcomes of the reviews and agree specific actions with key stakeholders based on the findings. These recommendations may pertain to specific central operational resilience frameworks, procedures and operating instructions or how these have been interpreted and applied within the business lines and Group Infrastructure teams; identify clear owners (e.g., across the entities, within the operational resilience function, or across the business) to ensure actions are addressed.Support and track remediation of actions from QA gaps identified to ensure consistent application of operational resilience standards.Identify opportunities to uplift standards for consistency and work with Infrastructure and Embedding team to implement these.Perform QA reviews on operational resilience testing, identifying gaps and recommending enhancements.Work with Infrastructure and Embedding team to uplift training and communications, as required, to address findings from QA reviews and prevent reoccurrence in the future.