At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure.

Project Management and Strategy & Transformation:

Flawless design of strategy and execution of initiatives across Client Hierarchy – Centre of Excellence, impacting customer experience, capabilities, and demand management

Offer insights and recommendations based on industry’s best practices and showcase design thinking to develop and implement efficiency. A good understanding of external leading practices is important.Prior experience in process improvement via automation capabilities is a must.Ensure effective communication and seamless change management for projects in driving process and capability deployment across the network. Engage with all global stakeholders to ensure smooth and streamlined transitions.Lead and manage process transformation projects from inception to completion, monitor project progress and manage the reporting.Conduct post implementation reviews to assess impact of changes implemented, reporting to key stakeholders and metric calculations.

Develop senior management level high quality presentations on a frequent basis.

 

 

Reporting and Technical Aspect:

 

Develop, maintain, and automate business performance reports and dashboards. Ensure accuracy, consistency, and accessibility of data across the organization. Standardize reporting formats and frameworks for cross-functional teams.Conduct deep-dive analyses to identify trends, opportunities, and risks. Translate complex datasets into actionable insights for leadership and stakeholders. Support business forecasting, budgeting, and KPI tracking.Partner with business leaders to understand reporting needs and priorities. Present insights in a clear, concise manner tailored to various audiences. Act as a subject matter expert for data-driven decision-making.Drive initiatives in predictive modeling, segmentation, and statistical analysis. Leverage BI tools, SQL, and statistical software to deliver advanced insights. Support digital transformation and automation of reporting processes.

Manage and mentor a team of analysts, ensuring skill development and performance. Foster collaboration across finance, operations, marketing, and product teams.

 

 

Overall Skill Requirement:

Strong expertise in BI & reporting tools (Power BI, Tableau, Qlik, Looker, etc.).

Proficiency in SQL, Excel, and data visualization.Analytical thinking with ability to interpret large datasets.Business acumen and ability to link insights to strategy.Strong communication and presentation skills.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.