Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$115,440 - $173,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

The Governance and Control Senior Manager is accountable for ensuring the channel is meeting its compliance obligations to a number of internal and external stakeholders including Interac, Visa, MasterCard, TRMIS, Strategic Sourcing, OFSFI, Quarterly Sarbanes Oxley, Global AML, SAS 70 Reviews, Business continuity planning, and Risk self-assessments. This position will take a leadership role in identifying operational risks and ensuring the appropriate controls are introduced and followed to ensure risks are well communicated, understood and mitigated where possible. This role will be accountable for channel compliance to external regulatory agencies.

Depth & Scope:

Develops an Operational Risk Oversight model for the ATM channel which consolidates known risks, documents existing controls and fits within the overall Direct Channels/TDBFG risk frameworkParticipates within all external audits (Interac, Visa PCI, MasterCard), tracking of non-compliant items with development of action plans to address any gapsEnsures ATM Channel remains compliant to current Accessibility standards - provides input into the evolution of existing standardsRepresents channel through participation in information security Risk oversight model (TRMIS)Remains current on changes and trends to internal/external operational risks that would impact the channels risk profileRemains current on external regulatory changes and understands impact to ATM channel operational environmentAccountable for the development and execution of the ATM Channels BCM Plan including Pandemic PlanningAccountable for the assessment of vendor BCM plans to ensure risks are understood and mitigatedWorks with internal audit in the completion of operational audits with the channels including tracking and mitigation of any findingsLiaises on a regular basis with various internal risk based departments to ensure all Regulatory and Operational requirements are understood and metDevelops and maintains relationships with external organizations that create the ATMs channels regulatory environmentMonitors fraud trends within the channel and works with ATM operations to mitigateAccountable for the delivery of all risk based reporting in support of the channelPrimary relationship owner for Operational/Regulatory Risk, Audit, Direct Channels Risk/Compliance oversight and External Agencies that audit our controls against their standardsDevelops and maintains an operating budget, ensuring adherence to budget, and taking corrective action as necessaryProvides input and assistance to senior management in developing budget and ensures adherence to assigned budgetary factorsUtilizes and follows Compliance/Risk control programsWorks with business partners to minimize/eliminate the number of non-compliant itemsSupports and assists with the implementation of company policies, procedures and practicesParticipates on cross-functional project teams and task groups, including those in support of conversion activitiesTakes ownership of and contributes to the ongoing improvement of the Customer experienceHas a high degree of business acumen in terms of analyzing and understanding business decisions, highly motivated to achieve results, and a commitment to operational and service excellenceManages a high performing team in the delivery of accountabilitiesEncourages team to achieve common goals and objectives through effective leadership of people and creates an open, diverse and supportive work environment; acts as a role modelDevelops a team of high quality resources by participating in selection of team members and assessment of performanceAdministers employees in compliance with all human resource policies, procedures and guidelines of conductSuccessfully completes all required online training and ensures staff completes all required online training

CIAM Subject Matter Expertise (SME):

Owns the CIAM Standard, associated Technical Specifications, and Controls Library, including ongoing maintenance and enhancements throughout the Standards lifecycle, ensuring alignment with industry peer benchmarks, industry standards, and regulatory requirements.Acts in a consultative advisory role to TD technology asset owners and lines of business, providing definitive guidance and support related to CIAM standards, risk governance, control design, and best practices.Understand cross-segment end-to-end customer interaction and transaction process flows, ensuring alignment to CIAM  Standards and raising risk awareness of identified control gaps.Consult with internal stakeholders (e.g., Risk Management, other control functions, Business Segments, etc.) and external experts and counterparts (e.g., industry and professional associations, peer banks, etc.) on the implications of risks related to customer identity and authentication in current and emerging technology and banking trends.Stay current with applicable regulatory expectations and emerging IAM trends.

Risk Governance & Oversight:

Support CIAM Product and Technology teams risk assessments, including but not limited to, reviewing Change Risk Assessment (CRA), Privacy Impact Assessment (PIA), etc.Support regulatory and internal audit remediation efforts from a CIAM Standards compliance perspective.Review and deliver updates to governance committees (e.g., Identity Assurance Management Committee).

Control Monitoring & Reporting:

Support CIAM Standards compliance monitoring and escalate gaps or deficiencies.Identify IAM control weaknesses in customer-facing processes and assets and work collaboratively with risk partners and technical and business stakeholders to drive remediation.Drive continuous improvement in CIAM Standard, control effectiveness, operational efficiency, and internal stakeholder and customer experience.

Relationship Management:

Lead a team of dedicated CIAM professionals with expertise in compliance and risk controls..Work closely with Cyber and Application Security teams for visibility into current and emerging IAM risks and engage CIAM Product and Engineering teams to adjust CIAM roadmap and Standards as necessary.Collaborate with Workforce IAM counterparts to ensure alignment and identify efficiency opportunities.Work closely with CIAM Product and Engineering, line of business, and supporting Technology leaders to ensure alignment between CIAM capability roadmap, provide guidance regarding CIAM Standards compliance, and identify where planned new technologies and customer platforms may require enhancements to the CIAM Standard.Partner with Risk Marketplace (1B), second-line functions (AML, Compliance, Legal), and third-line audit teams.

Education & Experience:

Undergraduate degree in a business related discipline is required10+ years of related experienceRisk professional with previous experience within an operations and/or technology environmentStrong interpersonal skills with the ability to lead in a team environmentStrong problem solving skills with ability to identify problems, recommend solutions and present recommended approachPrevious exposure to Operational Risk, Compliance and/or AuditStrong negotiation skillsSolid understanding of Project Management methodologyExcellent verbal and written communication skillsAbility to prioritize and meet tight timelinesTeam player who takes initiative to accomplish department objectivesWorks with minimal supervision and meets demanding turnaround timesHigh proficiency in Microsoft Applications (PowerPoint, Excel, Word)Well organized, detailed individual with the ability to multi task in a fast paced environment with deadlines

Preferred Qualifications:

Extensive background in identity and access management (IAM) principles and direct exposure to relevant industry standards related to information and cybersecurity (e.g., NIST CSF, NIST 800.63, ISO 27001, CIS Controls).Deep technical understanding of IAM tools and architecture supporting identity proofing and authentication functions.Solid understanding and experience in compliance enforcement of IAM and/or other information/cybersecurity standards.Comprehensive experience in risk and control gap identification and remediation, working collaboratively with technology and business stakeholders to ensure timely and effective resolution.Thorough understanding and prior working experience in one or more of the Three Lines of Defense.Working experience with operational risk management, internal audit, and regulatory exams and remediation efforts, including documentation and management of evidence artifacts, progress reporting, and support to executive leadership updates.Identifying opportunities to improve program and team effectiveness and embracing innovation and automation where practicable.Knowledge of CIAM tools and systems, and integration with governance, risk, and controls (GRC) tools is a requirement.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – OccasionalInternational Travel – OccasionalPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.