Escazú, CRI
17 days ago
Senior Manager Billing & Collections
**What's role?** Its main objective is to establish and lead effective internal controls for revenue assurance and fraud, billing, collection by implementing robust reporting procedures across all revenue streams, including business-to-consumer (B2C), business-to-business (B2B) and business-to-government (B2G) transactions. Responsible for leading the management strategy for billing, collections and under SOX guidelines. **How will you add value?** + Designing the Credit and Collection strategy for the different segments of the company (B2C, B2B) for fixed and mobile services. + Guaranteeing the company's revenues by designing revenue control and assurance mechanisms to avoid fraud situations. + Ensuring complete and accurate execution of the company's billing and collections cycles for both fixed and mobile segments. + Supervising Billing, Collections, OPEX and CAPEX budgets to ensure all activities are within or under budget and forecast future budget needs. + Demonstrating and ensuring compliance with the Customer First Philosophy, all Liberty CR and LLA policies and procedures including the Code of Conduct and Liberty safety standards and procedures. + Defining key performance indicators (KPIs) for billing, collection and fraud processes, following up on each of them and take preventive and corrective actions for compliance + Ensuring compliance with all SOX requirements of the area, meeting standards and SLAs. + Other functions that may be assigned. **What will you need?** + Bachelor’s degree in finance, Accounting, Industrial Engineering, Statistics or related fields. + Demonstrated experience and knowledge in improvement projects for billing, collection and revenue assurance processes, preferably in the TELCO industry. + Understanding of the potential risks and threats associated with securing revenues derived from the company's billing and operational collections. + +5 years of experience in Telecommunications/Content billing operations experience in either Finance or IT roles and management experience in mid to large organizations. + +3 years managing risk, internal controls, and compliance for at least. + +2 years leading supervisor roles and +20 members teams + Advanced command of English language. + Leadership and team management certifications + Project and Team Management + Process Automation (Billing and Collection Preferred) + Experience in Office 365, Database Management (SQL, Power BI, etc) and preferably SAP. **What will you need?** + Bachelor’s degree in finance, Accounting, Industrial Engineering, Statistics or related fields. + Demonstrated experience and knowledge in improvement projects for billing, collection and revenue assurance processes, preferably in the TELCO industry. + Understanding of the potential risks and threats associated with securing revenues derived from the company's billing and operational collections. + +5 years of experience in Telecommunications/Content billing operations experience in either Finance or IT roles and management experience in mid to large organizations. + +3 years managing risk, internal controls, and compliance for at least. + +2 years leading supervisor roles and +20 members teams + Advanced command of English language. + Leadership and team management certifications + Project and Team Management + Process Automation (Billing and Collection Preferred) + Experience in Office 365, Database Management (SQL, Power BI, etc) and preferably SAP. **How will you add value?** + Designing the Credit and Collection strategy for the different segments of the company (B2C, B2B) for fixed and mobile services. + Guaranteeing the company's revenues by designing revenue control and assurance mechanisms to avoid fraud situations. + Ensuring complete and accurate execution of the company's billing and collections cycles for both fixed and mobile segments. + Supervising Billing, Collections, OPEX and CAPEX budgets to ensure all activities are within or under budget and forecast future budget needs. + Demonstrating and ensuring compliance with the Customer First Philosophy, all Liberty CR and LLA policies and procedures including the Code of Conduct and Liberty safety standards and procedures. + Defining key performance indicators (KPIs) for billing, collection and fraud processes, following up on each of them and take preventive and corrective actions for compliance + Ensuring compliance with all SOX requirements of the area, meeting standards and SLAs. + Other functions that may be assigned.
Confirmar seu email: Enviar Email