At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.  

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.  

The Senior Manager Assistant supports the Group President, USCS Executive Office and will report to the VPA. This role steers a wide range of strategic and enterprise initiatives critical to achieving business and team objectives, operating as a central member of the Executive Office and Leadership Team and collaborating closely with senior leaders, key partners across the enterprise, and other D/MAs.  The successful candidate will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment. 

 

Key Responsibilities: 

Support the Executive Office with overall planning and day-to-day operations, acting as a thought partner on various initiatives and projects 

Partner with leadership teams and other ‘chief of staff’ across businesses to create and drive organizational strategy including goals and key priorities, strategic planning, and support on adhoc initiatives 

Accelerate understanding of the businesses and teams within the Group President’s portfolio, and rapidly cultivate trusted, high-impact relationships. 

Lead organizational planning and operational processes for the leadership team(s), including executive level meeting / presentation planning, business partner support, and other critical cross-team projects 

Drive colleague engagement initiatives including organizing roundtables, colleague campaigns, intern program support, and colleague survey action plans 

Optimize operations and proactively identify efficiencies across the Executive Office 

Shape and execute the end-to-end communications strategy and planning for critical team and enterprise engagements (e.g., town halls, off-sites, leadership meetings, broad communications). 

Closely support cross-functional operational processes such as budget and P/L management, investment planning, scorecard measurement and PMP, regulatory and compliance training

 

 

Qualifications: 

Highly motivated self-starter who can provide strategic thought leadership and willing to jump into any issue or project 

Easily adaptable, comfortable with change, and navigating through ambiguity while juggling multiple priorities at one time 

Experience operating outside your comfort zone, ability to learn quickly, work effectively with little direction, and take the lead where appropriate 

Strong qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations) 

Exceptional interpersonal skills, being able to build trust and relationships quickly across the team and with key stakeholders, work well with others, and keep a pulse on team morale 

Exceptional communication and storytelling skills both verbally and in written presentations, being able to think strategically and creatively to tell a story 

Ability to deliver results in a complex, matrixed environment, and lead others even with limited direct authority 

Exceptional organizational skills and attention to detail 

Operates with the utmost discretion and integrity and ability to maintain confidentiality 

High intellectual curiosity and willingness to learn. Unafraid to ask questions and actively engage in order to make positive and meaningful contributions 

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.