Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Senior Manager – Process Intelligence & Discovery to lead the structured identification, analysis, and qualification of business processes that feed the Operational AI and Agentic Automation pipeline.

This role ensures opportunities are accurately understood, appropriately prioritized, and ready for solution design—providing the essential clarity required for successful automation and AI outcomes.

You will guide a team of Process Specialists, facilitate discovery across HR, IT, Finance, Operations, and other functional groups, and maintain consistent process modeling, documentation, and taxonomy standards. The role blends process analysis with early-stage strategic evaluation, supporting Product, Architecture, and Delivery with actionable insights and high-quality discovery outputs.

 What You’ll Do

Lead the organization’s process discovery and intelligence practices, including standards, templates, and BPMN 2.0 modeling expectations.Run structured intake, triage, and qualification of automation and AI opportunities using defined scoring and evaluation frameworks.Produce high-quality opportunity briefs, documenting workflows, dependencies, value hypotheses, and complexity indicators.Partner with Product Management to shape sequencing and roadmap alignment and contribute structured inputs to business case development.Support Solution Architects and Engineering Pods by providing clear process-level context, including rules, handoffs, exceptions, and decision logic.Analyze workflows to identify inefficiencies, recurring patterns, and standardization opportunities suited for automation or agentic AI.Maintain the process repository, ensuring accurate taxonomy, metadata, versioning, and searchability.Manage, mentor, and develop a team of Process Specialists, establishing quality standards and consistent operating rhythms.Facilitate discovery workshops, SME interviews, and cross-functional review sessions.Partner with Value Realization and Observability teams to refine discovery methods using insights from operational data.

 This position offers flexibility for hybrid work schedules to include both in-office presence and some flexibility for virtual/telecommute work to be based in  Austin, TX.

Qualifications

Minimum Requirements:

Bachelor’s degree and 10+ years in process analysis, engineering, BPM, operational excellence, or automation discovery or demonstrated equivalency of experience and/or education, including 2+ years of leadership.Experience leading teams or managing structured discovery efforts.Proficiency in BPMN 2.0 and experience with process or task mining tools.Familiarity with operational workflows in HR, IT, Finance, or related areas.Experience supporting automation, workflow, or AI-driven transformation.Strong analytical thinking, facilitation skills, and the ability to create clarity in complex environments.Proven ability to work collaboratively with Product, Architecture, Engineering, and business stakeholders.

Preferred Requirements:

COE experience, APQC or value-stream taxonomies, Lean Six Sigma, exposure to Operational AI or agentic automation.

 

 

Additional Information

Additional Information:

Relocation assistance is not available for this positionSponsorship for US work authorization is not available for this position, now or in the future

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.