Job Description

What is the opportunity?

Reporting to the Senior Director, Group Products & Strategy, you will be responsible for designing, delivering and continuously improving the end-to-end experience of plan sponsors – employers and institutions offering retirement savings plans to their employees. You will provide strategic leadership to the Group Retirement Savings business within Personal Banking & Investments to define and deliver on a differentiated sponsor experience which leverages RBCs comprehensive set of assets across Personal Banking, Commercial Banking, Insurance and Wealth Management. You will be accountable for leading and managing the growth of the Group Advantage sponsor base by developing and executing on a long-term strategy to acquire and retain sponsors. You will also work collaboratively with our product team to ensure our product offerings and touchpoints align with sponsor needs across our segments (50-500 FTE).

What will you do?

Sponsor Journey Ownership: Lead the end-to-end journey for sponsors across onboarding, plan administration, servicing, and reporting. Identify friction points and develop strategies to improve satisfaction and efficiency

​Voice of the Sponsor: Act as the internal advocate for sponsors, gathering feedback, insights and data to influence product, operations and technology roadmaps.

Cross functional Leadership: Partner with Sales, Operations, Regulatory/Compliance and Technology teams to drive initiatives that enhance sponsor engagement and plan management tools

Product Development Input: Collaborate with Product Managers, Digital and UX/UI design teams to ensure sponsor-facing tools and communications are intuitive, compliant and high-value

​Performance Analytics: Develop KPIs and reporting mechanisms to monitor sponsor satisfaction, operational efficiency and adoption of digital tools

​Change Management: Lead implementation of sponsor impacting changes, ensuring clear communication and smooth transitions with sponsors, Operations and Group Advantage

​Compliance & Risk Oversight: Ensure sponsor experience processes and initiatives align with regulatory requirements and internal policies related to group retirement policies

What do you need to succeed?

Must have:

Demonstrated ability to develop and execute strategy and strategic roadmaps

Knowledge of Sponsor/client experience lifecycle and paths to differentiation

Demonstrated planning and execution capabilities

Experience with technology development

Comfortable working in a data driven environment with an analytical mindset

Working in a matrix and highly collaborative, team-based environment

Nice to have:

Experience in a Group retirement savings business

Has worked with technology squads and in agile

Experience working with operations teams and process management

Experience working with external vendors

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Job Skills

Analytical Thinking, Change Management, Customer Experience (CX), Data Analytics, Decision Making, Group Personal Pensions, Group Retirement Savings Plan (GRSP), Industry Knowledge, Long Term Planning, Risk Management, Risk Management Assessment, Strategy Development, Teamwork, Technology Investments, Technology Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-31

Application Deadline:

2025-08-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.