Position Summary...The Senior Manager, Walmart Services is responsible for leading strategic initiatives, managing technology projects, and developing partnerships to drive business growth and enhance operational efficiency. This role oversees system support, process improvements, and stakeholder relationships to ensure the delivery of high-quality services.

What you'll do...

As Senior Manager, Product Development & Go-To-Market Strategy within the Memberships and Services team, you will drive the strategic direction, development, and launch of new membership and financial services products. This role is responsible for identifying market opportunities, building business cases, developing go-to-market strategies, and preparing executive-level presentations to secure alignment and prioritization. The ideal candidate will leverage their deep industry knowledge to drive initiatives that enhance customer experience, optimize product performance, and deliver on key business objectives.

Key Responsibilities

Strategy Definition: Gather industry insights and cross-functional inputs to support the development of the long-range Memberships & Services strategy, including Financial Services. Conduct analyses (e.g., customer research, customer segmentation, market sizing, competitor analysis, avenues for growth, etc.) to inform a multi-year roadmapScope and prioritize initiatives to meet strategic goalsPresent business cases, product updates, and recommendations to senior leadership and executive stakeholders

New Product Design & Commercialization: Identify, define, and evaluate novel product constructs/services opportunities and delivery options (e.g., internal build vs. partner)Lead the partner selection process via RFPs and vendor/partner evaluationsBuild robust business cases, including financial modeling, ROI analysis, and risk assessment, to support investment decisionsContribute to contract development with business and legal partnersCreate and manage go-to-market launch plans, including positioning, messaging, and channel strategy

Product Management & Delivery: Build effective working relationships with cross-functional stakeholders (e.g., Product, Tech, Merchandising, Legal, Compliance, etc.) and vendors to support product delivery and BAU operationsRepresent the FS business in key project management forumsFacilitate workshops, draft key documents (e.g., business requirements, standard operating procedures, customer experience flows, etc.), inform product roadmaps, support marketing and associate training plans, etc.

Communication & Socialization: Prepare executive-level presentations and reports to communicate the Memberships & Services strategy and performance against plan to senior leadership and business partners

Business Performance Management: Maintain key reporting dashboards & templates for relevant products / projects. Support ad-hoc requests relating to product performance and annual risk assessmentsAccountable for PnL and is a key decision maker on business performance and conducts monthly tracking

Qualifications

6+ years experience in product management or strategy within consulting, financial services, or payments organizationsStrong analytical, communication, and stakeholder management skillsExperience working in matrixed global organizations and driving results in cross-functional environmentsExperience managing external partnerships and vendor relationships

Preferred Skills

Experience in launching and scaling financial services and payments solutionsAbility to translate complex technical concepts into customer-centric solutionsIn-depth understanding of payments ecosystem (e.g., BNPL, digital wallets, open banking, etc.)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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