Join Amazon FinTech's vision to transform financial applications at global scale. As Senior Manager of UX Design, you'll report directly to the Head of UX Design and Research at Amazon FinTech, leading a team of talented designers in creating innovative financial products that serve Amazon Financials and Global Business Services.

The FinTech UX Design & Research Team is seeking a customer-obsessed Senior Manager of UX Design to spearhead our efforts in creating exceptional end-to-end customer experiences. As the driving force behind Amazon Financials' future user experiences, you'll combine strategic thinking with hands-on leadership to inspire and guide our team. The ideal candidate thrives on solving complex problems at scale, bringing both clarity and empathy to their leadership style. You should excel in large organizational settings, leveraging your proven track record of collaboration and strategic thinking. Your holistic view of design—encompassing look & feel and utility—will be crucial as you lead engaging design discussions and iterate based on customer insights. As a design leader, you have a passion for solving our customers' problems, always putting their needs first.


Key job responsibilities
• Lead and mentor a multi-disciplinary design team
• Have deep expertise in UX design (frameworks, interaction models, prototypes, research)
• Think big, framing designs in the context of the broader customer experience, and are equally comfortable diving deep into the details
• Present design work to stakeholders, customers, and executive leadership for review, feedback, and sign-off
• Prioritize effectively, use data to inform your decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment
• Work closely with product, engineering, and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives
• Comfortable navigating from ambiguity to clarity, drawing upon your expertise and design process to create structure.
• Proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet)
• Develop processes that drive quality and efficiency to help designers accomplish more than what they could otherwise

A day in the life
The Sr. Manager of UX Design for FinTech will elevate their entire team. You will inspire and mentor UX practitioners and partners, leading projects throughout the planning, design, and development cycle. You are expected to think like an owner, always raise the quality of the CX, and be a relentless advocate for customers. You will use your organization and communication skills to bring clarity to chaos, working strategically with other team leaders and team members across the organization.

About the team
You’ll join a growing team of UX practitioners who help each other develop and thrive. You will have autonomy and ownership while contributing to the supportive culture on the team. We gather often to collaborate, ask questions, and grow together, so bring your unique skills and experience and be prepared to share, learn, and grow with us.