**Date Posted:** 2025-12-09 **Country:** Malaysia **Location:** Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia **Senior Manager, Training, SEA** **Role Overview:** The Senior Manager, Training, SEA is responsible for developing, leading, and executing technical training strategies across Southeast Asia. This role ensures workforce competency, safety compliance, and service quality through standardized and impactful training programs. The position requires strong leadership, regional coordination, and collaboration with global and regional stakeholders to drive training initiatives. The position will report to the Service Field Director, SEA who will provide access to mentorship, training growth and development opportunities across our highly resilient world changing business. **On a typical day you will:** + Define and implement a comprehensive training roadmap aligned with SEA business objectives and global standards. + Drive a culture of learning and technical excellence across all SEA. + Design, standardize, and localize training programs ensuring relevance to regional needs and compliance with safety regulations. + Establish KPIs to measure training effectiveness and technician competency. + Conduct regular audits and feedback sessions to identify gaps and implement improvement initiatives. + Partner with Global and Regional Training Managers to ensure alignment with global standards and incorporate best practices. + Work closely with Operations and OA Training Leads to integrate feedback and maintain consistency across regions. + Facilitate cross-country knowledge sharing and foster collaboration among technical teams. + Provide regular reports on training metrics, progress, and impact to senior leadership. **What You Will Need to be Successful:** + Bachelor’s degree in Engineering, Technical Education, Human Resources, or a related field. + Minimum 10 years of experience in technical training, learning & development, or field operations within the elevator/escalator industry or a similar technical service environment. + At least 2 years in a leadership role managing regional or multi-country training programs. + Demonstrated capability to develop and execute training strategies aligned with business objectives. + Proficiency in setting KPIs, monitoring training effectiveness, and implementing continuous improvement initiatives. + Strong data analysis and reporting skills to provide actionable insights to senior leadership. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com._ **Privacy Policy and Terms:** Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.