At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This Senior Manager role sits within the Global Customer Experience organization and will be a critical part of the Enterprise Engagement team, leading and implementing global strategic initiatives that support the TLS Future is Now 2.0 transformation agenda. These initiatives require not only cross-functional coordination and collaboration across TLS, but also the Enterprise, supporting both the strategic direction of the initiative as well as its planning and execution. 

We are looking for a highly skilled technical Program Management Office Manager. The ideal candidate will have experience working in e-commerce environments and be comfortable managing complex, technical projects with multiple stakeholder

Responsibilities

Program Management:

Support the stand-up of the PMO framework, including defining and engaging appropriate workstreams and owners to deliver on the strategyEnsure clear definition of roles, responsibility & accountability as it relates to the program framework and milestonesPartner with workstream owners to manage and drive the workstreams forward to deliver on project milestones and to drive speed in decision-making, prioritization and escalationsProactively identify, raise and solve roadblocks to keep projects on trackProvide day-to-day program management structure and support, including milestone tracking, RAID updates, status reports, scorecard tracking and ensuring the proper meeting cadence is in place to support communication across teams and to leadershipCoordinate with market resources for operational readiness and change management of initiative launchesRegularly interact with senior executives on program status, issues and to facilitate decision making

Industry & technical:

Possess a detailed understanding of web and mobile application architecture, including APIs, databases and cloud infrastructureProvide guidance on best practice on how to manage new technical portfolio management to implementationConfigure and manage Airtable databases, automations and integrations for project tracking and reportingDevelop structured workflows using Airtable to support cross-functional teams

Minimum Qualification

Strong Program & Project Management - Proven experience with governance, planning, risk management, and delivery across complex initiativesStrong capability to translate complex technical topics into actionable program direction for both senior stakeholders and cross-functional delivery teamsAble to interpret data, identify issues early, structure ambiguous problems, and drive informed decisionsSkilled at prioritizing, managing multiple workstreams, tracking details, and ensuring progress despite roadblocksExperience managing cross-market regulatory and operational requirements

Preferred Qualifications

Familiarity with digital UI/UX change managementAbility to manage and coordinate technical dependencies across Central and Local teams, ensuring alignment on architecture, funding, and delivery timelinesExperience contributing to risk assessments and mitigation plansStrong understanding of global platform migrations, including how multiple markets integrate into a single global webExperience with platform ecosystems, including how digital experiences interface with mid and back-office workflows

Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.