Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Position Summary:

The Senior Program Manager is responsible for the health and performance of all aspects of the assigned Patient Support Program(s). The Senior Program Manager develops and executes strategies in support of the Clients marketing and sales directions, in addition to monitoring Key Performance Indicators and team effectiveness in order to maximize the Program personnel’s service offering. The Senior Program Manager anticipates issues, supports the Team, and identifies regional needs to enhance physician and patient experience. The Senior Program Manager acts as a key liaison with the PSP team from the Client.

Primary Responsibilities:

Provide senior leadership on key client accountsEnsure excellence of program executionDevelop and maintain relationships with clients and stakeholdersEstablish performance standards and monitor achievementAchieve Business Plan goals and meet the financial targets established for the ProgramLead the strategic planning process to evolve and grow the businessAnticipate and respond to a rapidly changing market with insight and innovationOversee Program contracts with respect to timelines, SLAs, KPIs and delivery of monthly billings and reportsReport all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

Behavioral Competencies:

Analytical, logical and structured in decision processSolution orientedHigh emotional intelligence and empathy; the ability to connect with peopleExhibits grit in difficult situations (strength of character)Ability to motivate and coach a TeamExcellent communication skillsAbility to create and maintain trust in working relationshipsAbility to be an effective communicator through varied communication channels (phone, email etc.)Ability to face challenges and drive for results

Additional Qualifications:

University degree or equivalent industry-related experience. Business, healthcare professional designation and/or post-graduate degree an asset.Seven to ten years account management experience and/or previous pharmaceutical brand management experience or equivalentProven customer relationship and/or account management skills with direct client interaction Strong financial acumen and hands on budget management experienceStrong organizational, communication, and presentation skillsKnowledge of provincial drug reimbursement programs and third-party drug coverage issues and bilingualism are assets

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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