APPLY NOW EMAIL JOB Full Time Charlotte, North Carolina Date posted 01/21/2026 Business unit: Product and Technology Areas of interest: IT Management/Project Management Requisition Number: 2026-68325 ISW635 Product and Technology This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you bring hands-on expertise in both IVR and conversational AI, and want to shape the future of customer engagement on leading platforms? At Spectrum, you will lead a driven team to design, develop and deploy next-generation voice and chat solutions using technologies such as Avaya Experience Portal, Avaya Aura, Avaya Breeze, Dialogflow, Kore.ai, Agentic and Google Agentic. Your leadership in this specialized field will directly influence our ability to deliver seamless, innovative customer experiences.

How You’ll Make an Impact

Lead a software development team in designing, developing and deploying conversational IVR and AI solutions using platforms including Avaya Experience Portal, Avaya Aura, Avaya Breeze, Dialogflow, Kore.ai, Agentic and Google AgenticOversee integration of advanced conversational interfaces with existing systems, optimizing IVR workflows and call routing to elevate customer interactionsGuide the implementation and ongoing improvement of AI-driven voice and chat solutions, ensuring alignment with Spectrum’s technical standards and architectureCollaborate with cross-functional teams to prioritize initiatives, allocate resources and manage budgets and timelines for enterprise projectsAct as the primary escalation point for technical and project challenges, resolving obstacles to support timely and successful solution deliveryEnsure robust documentation and effective knowledge sharing on all conversational AI and IVR initiativesAdvise leadership on strategic direction, technical planning and the adoption of emerging technologies in conversational systems

Working Conditions

Office environment

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in Information Technology, Computer Science, related field or equivalent work experience

Experience

6+ years of software engineering experience3+ years of leadership experience

Skills

Proficiency in reading, writing and speaking English, with clear and professional communication skillsHands-on experience with Avaya platforms (Experience Portal, Aura, Breeze), Dialogflow, Kore.ai, Agentic and Google AgenticIn-depth knowledge of IVR system design, integration and optimizationKnowledge of Spectrum products and servicesStrong attention to detail and quality with effective problem-solving and communication skillsExpertise in automation, testing and code quality for voice and chat solutionsDemonstrated experience leading Agile or Scrum teams in software development environmentsAbility to take ownership of technical decisions and deliver results under pressureCapacity to manage multiple projects and apply best practices in software delivery

Preferred Qualifications/Experience

Experience leading Agile teams and facilitating Agile ceremoniesExperience with data analytics software integration in conversational platformsFamiliarity with WiFi and wireless technologies, architectures and standardsExperience with Continuous Integration and Continuous Delivery pipelines for IVR/AI solutionsUnderstanding of Test-Driven Development and automated testing for conversational interfacesStrong familiarity with software architecture patterns and their application to voice and chat solutions

By joining Spectrum in this critical leadership role, you will ensure our conversational AI and IVR technologies set a new standard for customer experience and operational excellence.

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ISW635 2026-68325 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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