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Quality & Compliance Manager, Janitorial

Position Overview

The Janitorial Quality & Compliance Manager is a hands-on leadership role responsible for executing janitorial service standards across the portfolio. Reporting to the Director, SME – Janitorial, this position bridges enterprise strategy and site-level execution by delivering training to Facility Managers, conducting quality audits, and ensuring vendor performance compliance. This role requires a detail-oriented leader who drives operational excellence through direct engagement with site teams, vendors, and stakeholders while maintaining rigorous standards for quality, compliance, and cost control.

Objective of Role

The Janitorial Quality & Compliance Manager executes the janitorial service delivery framework established by the Director, SME – Janitorial. This leader ensures site teams have the training, tools, and support to effectively manage janitorial vendors. The role focuses on quality assurance through systematic auditing, KPI monitoring, contract compliance verification, and real-time problem resolution.

Key Responsibilities and Deliverables

Training Delivery & Site Team Development

Design and deliver training programs for Facility Managers on contract governance, vendor management, quality inspections, escalation procedures, and invoice reconciliationConduct onboarding for new Facility Managers and quarterly refresher sessionsDevelop training materials, SOPs, job aids, and reference guidesAssess training effectiveness through competency evaluations and site visits

Quality Assurance & Audit Management

Establish and execute comprehensive quality inspection audit programs across all propertiesDevelop standardized inspection checklists and audit templates aligned with contract specificationsEnsure vendors and Facility Managers complete regular quality audits per schedulesConduct independent site visits to verify service quality and contract complianceAnalyze audit results, identify trends, and drive corrective action plansImplement digital inspection tools and maintain audit documentation

Performance Management & Vendor Accountability

Monitor scope of work execution against contract specifications at every siteImplement and track KPI compliance across all propertiesBuild and maintain real-time performance dashboardsConduct monthly vendor business reviews and quarterly stakeholder performance reviewsEnforce performance standards through scorecards and accountability mechanismsManage vendor performance improvement plans when standards are not metDocument trends and provide optimization recommendations

Contract Compliance & Financial Controls

Verify vendors deliver services per contract terms, specifications, and frequenciesReconcile monthly billing against actual services, audit documentation, and service logsReview and approve change orders, extras, and tag work to prevent overchargingIdentify and eliminate scope creep, duplication of services, or gapsVerify landlord performance under lease obligations where applicableTrack janitorial supply inventory and spend at site levelAudit invoices to identify billing discrepancies and implement billing controls

Operational Support & Problem Resolution

Provide technical guidance to Facility Managers on day-to-day janitorial issuesServe as primary escalation point for vendor performance challengesSupport RFP execution, vendor evaluations, and transition planningImplement technology solutions including robotics, sensors, and inspection apps at site levelConduct root cause analysis on recurring failures and implement preventive measures

Continuous Improvement

Pilot new technologies and processesGather feedback on program effectiveness and operational challengesIdentify efficiency and cost reduction opportunities through data analysisStandardize procedures across properties to drive consistency

Required Qualifications, Skills, and Experience

Education & Certifications

Bachelor's degree in Facilities Management, Business Administration, or related fieldIndustry certifications preferred: ISSA CIMS, CIMS-GB, CMI, LEED AP

Experience

5-7 years in facilities management with direct janitorial operations responsibilityProven experience managing vendor relationships and enforcing contract complianceTrack record conducting quality audits and performance assessmentsExperience designing and delivering training programsMulti-site or portfolio environment backgroundHands-on experience with janitorial technologies and inspection tools

Skills & Abilities

Deep knowledge of janitorial operations, cleaning specifications, and contract managementProficiency in audit protocols, quality data analysis, and KPI trackingExcellent training delivery and stakeholder communication skillsStrong analytical capabilities for spend analysis and performance reportingProven vendor accountability and problem-solving abilitiesTechnology proficiency with digital tools, inspection apps, and dashboardsMeticulous attention to detail for compliance and documentationTravel flexibility

What's In It For You

Direct operational impact on service quality across substantial portfolioDeep expertise development in vendor management and quality assuranceHands-on experience with cutting-edge janitorial technologiesCross-functional collaboration with diverse stakeholdersClear pathway to senior operational or strategic leadership rolesExposure to industry best practices and operational standardsSupport for professional certifications and skills developmentHigh-visibility role with measurable contribution to cost savings and quality improvement

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

150,000.00 – 180,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.