Position Summary

Senior Manager, Revenue Operations – NA Digital Health

Location: Mountain View

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better, and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone.

At Samsung Health, our vision is to build a healthier future for everyone. By advancing technologies which people use to live, work and play, we are pushing the boundaries of traditional wellness and care. Using industry leading technologies and leveraging ecosystem partners, Samsung Health is reimagining the consumer centric health care system of tomorrow.

Position Summary:

The Senior Manager, Revenue Operations, will report to the Head of Services Innovation, North America Digital Health and will be instrumental in defining how Samsung monetizes complex enterprise solutions while building out market expansion in a Services Innovation group.

Lead the design and implementation of operating and business models for Samsung Health’s emerging services innovation team. This role combines entrepreneurial leadership with organizational transformation - you'll build market expansion playbooks and new commercial operations while assessing and leveraging existing corporate capabilities from Samsung’s other North America Services Businesses outside of health to support consumption-based business models. You'll be instrumental in defining how Samsung monetizes solutions while transforming health access for consumers across the U.S.

Role and Responsibilities

Role and Responsibilities

Develop commercial strategy and operations for services innovationCreate scalable pricing architectures, e.g., consumption-based or outcomes-based pricing models that align with long-term corporate and product strategy in digital healthPartner with key corporate functions in the U.S. (Finance, Legal, HR) and leverage playbooks from similar U.S. business units to architect new business modelsBuild operations processes, including the design of new pricing and billing models, and deal desk, forecasting, other critical commercial capabilitiesEstablish KPIs, playbooks, etc. in collaboration with Product, Analytics, Partnerships, Marketing, partners and other teams Develop new processes, tools, and ROI frameworks to connect financial performance with product analyticsCollaborate with Finance, Accounting, and HQ teams to enhance and streamline partner financial reportingReview services performance with leadership and cross-functional stakeholdersContribute to the development and execution of the health team’s strategy

Candidate Characteristics

Passionate about SaaS operating model transformationCan build and execute simultaneouslyOrganized, detailed, goal driven, achievement-oriented with a problem-solving mindsetExceptional communication skills with ability to “read the room” in new and unfamiliar environmentsAble to identify opportunities, take ownership and drive to completion while influencing without authorityThrives in a highly dynamic and changing work environmentCan operate in 0-to-1 and 1-to-2 environmentsExperience across the digital health ecosystem and value chain including interactions with other HCLS incumbentsDeep familiarity with market access challengesAbility to navigate international cultures and work across time zones and experience working with a remotely located operations team

Skills and Qualifications

Qualifications/Skills

Top-tier MBA preferred8+ years of experience in management consulting, BizOps, StratOps, RevOps, Sales Ops and related disciplinesStrong forecasting and scenario modeling backgroundExperience migrating companies from product/hardware to subscription/SaaS business models across a variety of tech stacks, including homegrown tech stacks Understanding of healthcare market dynamics and regulationsTrack record of building new business processes and capabilities within both early stage and large organizationsExperience leading large cross-functional teams while leveraging shared servicesProfessional services or advising and implementation experience

Physical/Mental Demands and Working Conditions

Work is generally performed in an office environment.This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the company’s competitive position. Able to travel domestically or internationally, when required, to meet partners, development team, or other stakeholders.

Compensation for this role, for candidates based in Mountain View, CA is expected to be between $165,000 ~ $210,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.