Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$110,760 - $166,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Senior Manager, Underwriting Quality leads a team of Underwriters who review Monthly Pre-Fund and Post Close quality results. This role is also responsible for reviewing and curing loan level quality errors across the underwriting function. In addition to managing an underwriting team, the Quality Underwriting Manager II is a subject's matter expert in processing, closing, or underwriting processes. Works closely with capital markets, participates in process implementation of new guidelines, new processes required by new regulations, participates in internal and external audits, and is actively engaged in the Issue Management Framework process.

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Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions as required

Responsible for supervising a team of underwriters who review Pre-fund and Post-close quality results for the Home Lending Underwriting Team

Provides a detailed quality analysis and identify training opportunities

Provides performance management recommendations to the underwriting managers and senior underwriting management

Prepares a monthly quality summary for Senior Underwriting Management

Addresses quality trends and coordinate credit training for Home Lending underwriters

Reviews quality findings and partners with processing and sales to obtain additional documentation or rationale to cure errors

After loans are fixed, communicates resolution to the Pre- Fund and Post Close teams

Demonstrates sound judgment conveying departmental policies and procedures

Attends staff meetings and individual one on one monthly meetings with underwriters

Provides exceptional customer service, congruent with WOW! Philosophies to customers, vendors and other institutions

Education & Experience:

Bachelor’s Degree or work experience equivalent to Bachelor's degree required

10+ years of mortgage underwriting related experience

Experience managing underwriting quality is preferred

In-depth knowledge and understanding of bank operations, department policies, procedures, products, services, systems, underwriting guidelines, and applications

Proven ability to interact with all TD Bank and departmental customers.

Excellent oral and written communication skills

Excellent PC skills and familiarity with standard office equipment

Detail-oriented and self-motivated
 

Preferred Qualifications:

Experience managing remediation of unsalable transactions reported by TD Bank Government and Private investors or internal Quality partners

Experience processing, underwriting, or the closing processes. The role performs research and provides responses to internal and external audit requests, provides resolution to regulatory/nonregulatory action plans, and performs process audits to ensure the business line is operating according to TD Bank Home Loans standards.

Underwrites complex residential mortgage loans and evaluates risk while ensuring the quality of each loan submitted

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.