Have you ever wondered what it takes to make millions of complex global interactions feel effortless? We are looking for forward-thinking product leaders who are obsessed with defining the 'what' and 'why' behind perfect customer experience to join Network Planning Solutions. Here, you'll do more than just manage products; you'll create 'delight' by envisioning and delivering exactly what our customers need, right when they need it. If you're ready to transform complex technical possibilities into intuitive human experiences through strategic product vision, you've found your team.

Network Planning Solutions architects and orchestrates Amazon's customer service network of the future. By building AI-native solutions that continuously learn, predict and optimize, we deliver seamless customer experiences and empower associates with high-value work - driving measurable business impact at a global scale.

As a Sr. Manager, Product Management - Tech, you will own the product strategy and vision that makes this reality possible. Operating at the intersection of customer needs, technology, and business strategy, you will define AI-Native product capabilities that continuously learn, predict, and optimize. You will lead cross-functional teams to deliver end-to-end product solutions that redefine our global network.

Key job responsibilities
Lead Product Vision & Strategy
- Own the end-to-end product roadmap for AI-enabled forecasting and network optimization solutions
- Define product requirements that translate complex customer needs into scalable AI-native capabilities
- Drive strategic product decisions that balance innovation velocity with operational excellence
Drive Cross-Functional Execution
- Partner with Engineering, Science, and Operations teams to deliver products that achieve measurable business outcomes
- Establish clear prioritization frameworks that maximize customer and business value
- Lead product launches from concept through migration, ensuring seamless transitions from legacy systems
Influence Through Strategic Leadership
- Build executive alignment across senior leadership on transformative product priorities
- Secure organizational buy-in for network design and orchestration initiatives through compelling product vision
- Navigate ambiguity by synthesizing technical constraints, customer insights, and business objectives into actionable strategies
Establish Product Excellence
- Define success metrics and KPIs that drive continuous product improvement
- Implement data-driven decision frameworks and feedback loops
- Create mechanisms that ensure customer-centric innovation at scale

A day in the life
Your day will be a dynamic blend of strategic thinking and collaborative problem-solving. You'll engage with cross-functional teams, translating complex technical possibilities into user-friendly solutions. Expect to dive deep into AI-driven product development, where you'll balance innovation with operational

About the team
We are Network Planning Solutions, a team dedicated to architecting the future of customer service networks. Our mission is to build AI-native solutions that continuously learn, predict, and optimize. We're not just managing technology; we're creating intelligent systems that redefine global customer experiences.