JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for a Senior Manager, Process Excellence and Intelligence (PE&I). As a member of the Business Excellence and Transformation team, the ideal candidate should possess an analytical and process-driven mindset to help design and implement innovative processes and solutions the drive efficiencies & effectiveness across the JLL business lines

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

As a member of the Business Excellence and Transformation team, the ideal candidate will possess an analytical and process-driven mindset to help design and implement innovative processes and solutions that drive efficiencies & effectiveness across the JLL business lines.

The Candidate

The successful candidate will need to use their experience in this domain to deliver results in line with JLL Business Services’ objectives and goals

The candidate needs a demonstrable process mind-set, in addition to the domain experience and skills listed below.

Experience, Knowledge & Skills:

Process Design

Support the Process Excellence Lead and team to:

·       Design and facilitate process discovery workshops including data gathering, data synthesis, meeting preparation, facilitation, and documentation of outcomes

·       Design and facilitate process improvement workshops, document processes, synthesize and develop executive summary materials

·       Document process design requirements, process flow maps, and technical design documentation for supporting technology (using JLL standard documentation tools)

·       Translate future state process designs into an actionable delivery and change plan

Project Management

   Large Complex Transformations:

·       Supports the Portfolio Lead and Program Manager to develop project plans for delivering future state process designs and breakthrough improvements.

·       Coordinates with other transformation leads (i.e. Automation, Technology, Organization Design) to build project plans that deliver large scale transformations.

   Discrete Process Optimization Projects:

·       Develops and manages project plans associated with discovery, design and delivery of future state process designs and improvements.

·       Facilitates stand-ups for process improvement projects

·       Authors meeting minutes, action items, and project status reports

Knowledge, Skills, Abilities:

·       Verbal and written communication

·       MS PPT, Excel, project management applications

·       Comprehensive Data collection and analysis

·       Organization and project management

·       Workshop design and facilitation

·       Creative problem solving

Potential requirements include but are not limited to the following

·       Bachelor’s degree or equivalent work experience

·       LEAN Expert / Six Sigma Black Belt (Must)

·       Excellent communication and presentation skills (verbal and written)  

·       Strong analytical skills with the ability to identifying potential issues pro-actively and formulating solutions and contingency plans.  

·       Facilitation skills to help lead process and design sessions - with guidance from Sr Process Excellence practitioners

·       Agile Scrum Master certification a plus

·       Knowledge of Corporate functions (Finance, HR, Marketing) & Real-Estate functions (Research, Lease Administration) would be an added advantage

·       Build effective working relationships with internal partners and colleagues

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.