The incumbent will be responsible for managing "Manage and Review (M&R)" in-force policy management functions. We are seeking a highly motivated and dynamic individual who is passionate about delivering exceptional service to our customers and distribution channels. As a vital member of the M&R team, you will play a crucial role in collaborating with cross-functional teams and key stakeholders to support the manage and review journey on operational tasks and improvement initiatives. Your contributions will be essential in ensuring service quality and achieving excellence in customer and distribution support. **Position Responsibilities:** + Manage Policy Administration functions and be the lead to review, fine-tune and streamline current work processes and workflows to continuously enhance efficiency and effectiveness. + Collaborate with offshore teams to accelerate and execute the rollout of various customer transactions and new service functions. Facilitate the delivery of overall service levels, particularly focusing on turnaround times and accuracy commitments. + Represent M&R in New Product and Product Day2 development discussions, addressing workflow and UR requirements. Work with the Product team to develop materials for new features, such as forms, correspondences, agent/customer communication messages, etc., and facilitate the application process for new service features to digital submission. + Participate in other projects, including service improvement initiatives and all projects impacting M&R, such as system migration/re-platform/reskin, regulatory projects, BCP, system upgrades, etc. + Support the processing of complex Policy Admin requests with excellent follow-up with customers and distribution until completion. + Deliver outstanding policy service to VIP group customers and distribution channels. + Provide services offered to ManulifePro prestige advisors and handle special requests or questions from management. **Required Qualifications:** + Bachelor's Degree, preferably in a business-related field. + 10 years or more industry experience in Policy Admin Servicing, with experience in running business projects being an advantage. + Decisive, able to work independently, and demonstrated ability to prioritize and manage time effectively in a multi-tasking environment. + Ability to maintain and build relationships with internal teams. + Good communication and presentation skills. + Fluent in Mandarin and English. + High proficiency in reading and writing English and Chinese. + Strong sense of ownership and attention to detail. + Customer-oriented. + Good PC skills, including MS Word, Excel, and PowerPoint. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido