At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 20K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.\n \n \nSenior Manager, People Business Operations & Change Management\n \n\n \nWhy We Have This Role\nQualtrics is looking for an energetic individual to support our Chief People Officer and partner on business objectives. An ideal candidate would be someone who leads strategic projects and initiatives across the People team while establishing and operating the rhythms of the People organization. Improving communication and change management of strategic programs/projects in the People organization are a top priority. Driving transformative programs across the People team and with our key stakeholder teams will impact the future of the People organization at Qualtrics. This role reports to the Chief People Officer.\n \nHow You’ll Find Success\n\n\nYou thrive in times of ambiguity.\nYou are energized by fast-paced decision making and execution.\nYou can move a team forward in high degrees of challenge or change.\nYou're motivated to solve complex problems.\nYou have a strong executive presence and customer orientation.\n\n\nHow You’ll Grow\n\n\nYou will work with our leaders on a daily basis and learn how the business is run.\nYou'll be a self-starter.\nYou'll lead inclusively, also demonstrating cultural competence and emotional intelligence (EQ) and adaptability quotient (AQ) \nYou'll excel in creating clarity.\nYou'll become excellent in written and verbal communication skills – communicating in a way that informs, educates, and inspires teams – leads to teams of employees at various levels who are not direct reports.\nYou'll be strong in time management, organization and prioritization skills and have the ability to work to tight deadlines.\nYou'll have exceptional presentation abilities.\nYou'll embrace a growth/learner mindset.\n\n\n \nWhat You'll Do\n\nPartner in building the strategy for the People organization \nBuild comprehensive project plans, including change management strategy and execution, to implement new or enhanced projects and programs\nResponsible for identifying and operationalizing the operating rhythms of the org including quarterly business reviews, councils, steering committees, budget planning, headcount management and town halls\nPartner with the People Leadership and Finance teams to manage headcount and budget across the organization.\nPartner on some Executive customer engagements to ensure the conversation will be set up for success and to drive the right level of thought leadership and connection. \nEnsure strategic projects are being run end to end and minimizing risks (i.e. HCM selection and implementation)\nProactively monitor and track the employee experience activities against milestones and metrics, escalating as required\nLiaison to various business groups (Global Rewards, People Business Partners, Talent Acquisition, People Service Delivery, Workplace Experience, People Brand, People Development, Legal, etc.) to ensure thoughtful execution of change management\nResponsible for ensuring X4 invites are drafted/sent, any materials for presentations are crafted in a way that is authentic and genuine highlighting Qualtrics technology\nClosely partner with the Chief People Officer on other projects as needed.\nThis role might be required to travel up to a maximum of 5 days per month in an ordinary calendar month.\n\n\n \nWhat We’re Looking For on Your Resume\n\n\n10+ year’s experience driving complex large scale global projects with experience in Human Resources and business operations, and/or program management  \nDemonstrated experience in  project management throughout the entire life of a project, including defining the project, identifying required resources, selecting and training the team, monitoring deliverables and performance against objectives, making adjustments where necessary, providing feedback and recognition, delivering the final “product” and creating process documentation\nExperience building and executing change management strategy, including identifying sponsors, developing the training, managing through resistance, tracking progress and analyzing results\nPrevious leadership experience in HR/People Team or Employee Experience, particularly in a matrix organization with cross-functional collaboration\nDemonstrated business acumen and the ability to connect the dots between people, customers, and products\nDemonstrated ability to engage with executives \nExperience in working work independently and cross functionally\n\n\n \nWhat You Should Know About This Team\n\n\nWe collaborate to get things done\nWe come up with solutions rather than dwelling on problems\nWe ask questions and lean in to help - we’re all in this together\nWe embody a culture anchored in TACOS (Transparency, All-In, Customer Obsession, One Team, and Scrappy) as core values\nWe have a profound commitment to Diversity, Equity, and Inclusion\n\n\n \nOur Team’s Favorite Perks and Benefits\n\n\nQualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year).\nAn inspiring office design fostering creativity, from rooftop views to an open and collaborative workspace.\nGenerous paid time off - 15 PTO + 5 Personal Days + 10 Holiday Closures.\nComprehensive benefits packages, including medical coverage for employees and their families, dental, vision, and life insurance.\nPerks such as snacks, drinks, and free lunches in our office.\nParticipation in Qualtrics' success as part of your compensation.\n\n\n \n\nThe Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays, Tuesday, and Thursdays. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.\n \nQualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.\n​​​​​​​\nApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act\n \nQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.\n \nNot finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.\n\n\n

 

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