Senior Manager, Organizational Change Management - 18-month contract - Tangerine **Requisition ID** : 256022 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture. At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. Let’s shape the future of banking together! **What you will be doing:** The Senior Manager, Organizational Change Management, will support with the execution of organizational change management (OCM) initiatives within Tangerine Bank in the context of our strategic transformation program delivery (Project Clarity). This 18-month contract position is critical in ensuring that Project Clarity change initiatives meet objectives on time and on budget by increasing employee engagement, buy-in and activation. Through strategic change management skills and the ability to execute on initiatives across businesses and functions, this role helps drive increased employee, client and shareholder value. The Senior Manager will work alongside the Director, Transformation Change Management, focusing on the multiple facets of OCM, including communication strategies, creative solutions, program management and change management practices as we transition the organization to the new operating model. **Is this role right for you? In this role, you will:** + Change Management Strategy Support: + Support with the implementation of comprehensive change management strategies and plans to drive successful organizational change initiatives. + Proactively identify opportunities where additional OCM tactics may increase value and/or time-to-market. + Conduct talent and skills assessments, impact analyses, assess change readiness, and identify key stakeholders. + Develop and deliver change management plans that include communication, training, and support activities. + Establishes tracking and monitoring systems to measure progress and effectiveness, ensuring compliance with the operational model. Leverages data to make recommendations for continuous improvement. + Engage with stakeholders across Tangerine, Scotiabank, and 3rd parties to gather feedback and ensure alignment with change management objectives. + Champion a client-obsessed culture. + Leverage a growth mindset, embracing learning and continuous improvement. + Contribute to a dynamic workplace fostering trust, integrity and inclusion. + Identify and remove obstacles to drive momentum across teams. + Communication and Training: + Support with the creation and execution of communication plans to ensure stakeholders are informed and engaged throughout the change process. + Create communications in multiple formats including videos, podcasts and graphics, with a creative fintech approach to drive engagement across multiple teams and projects. + Support with the delivery of training programs to support the adoption of new processes and systems across multiple platforms. + Create and distribute change management materials, including newsletters, FAQs, and training guides. + Measurement and Reporting: + Monitor and report on change management progress, identifying areas for improvement. + Conduct ongoing retrospectives and post-implementation reviews to assess the success of change initiatives and identify lessons learned. + Risk Management + Understand how the company's risk appetite and risk culture should be considered in day-to-day activities and decisions. + Ensure the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:** + Bachelor's Degree in Organizational Development, Business Administration, or equivalent experience. + 5+ years of experience in change management, with a focus on transformational execution. + 5+ years of strategy and change execution experience. + Comfort and confidence adapting to new tools and ways of working + AI fluency + A craving to contribute to a high-performing team + Ability to drive results in periods of change + Track record of fostering an inclusive culture + Understanding of OCM models, and change practices. + Strategic and Creative Problem Solver: Innovative, data-driven, and improvement-oriented with a strategic mindset. + Communication and Facilitation: Excellent communication skills with the ability to clearly articulate complex ideas and strategies. + Stakeholder Engagement: Strong interpersonal skills with the ability to engage and influence stakeholders at all levels. + Measurement and Reporting: Proficiency in developing and implementing metrics to measure change management effectiveness. + Positive and Resilient Personality: A positive and resilient personality with the ability to embrace feedback and a desire for continuous iteration and improvement. + Self-Guided and Fast Learner: Comfortable working in a self-guided manner and a fast learner with an appetite to understand both simple and complex financial solutions. + Experience in the technology and/or other fast-paced industries. + Change management certification (ProSci, CCMP, CMS, APMG or similar) **What's in it for you?** + You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together. + We are creating something game changing and you get to make your mark on it. + You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development. + From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.* *Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees) Location(s): Canada : Ontario : Toronto At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.