You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Pivotal role in designing, implementing, and embedding operational resilience standards across the organization. This includes identifying critical business services, building dependency mapping, process mapping and ensuring the organization can effectively prevent, respond to, recover from, and learn from operational disruptions.

Operational Resilience Framework Development

Develop and implement an operational resilience framework aligned with regulatory guidelines, including E-21 standards issued by OSFI.

Identify and map critical business services, assess their dependencies, and define impact tolerances.

Develop and maintain metrics to assess resilience capabilities and ensure continuous improvement.

Regulatory Compliance and Governance

Act as the subject matter expert for E-21 regulation requirements and ensure compliance across all operational resilience activities.

Work closely with senior leadership, operations, risk management, and compliance teams to ensure alignment with regulatory expectations.

Prepare and present resilience-related reports to regulators, auditors, and senior stakeholders.

Incident Management and Response

Design and implement incident response strategies to ensure the organization can effectively respond to and recover from disruptions.

Conduct scenario testing and simulation exercises to assess the effectiveness of response plans.

Collaborate with business units to ensure critical services can meet impact tolerances during disruptive events.

Stakeholder Coordination and Training

Execute on and coordinate with Business Units to drive Sun Life’s program towards E-21 compliance across Asia within the 1st Line of Defense

Partner with business units, technology teams, and third-party vendors to ensure resilience measures are consistently applied across the organization.

Provide training and awareness programs to embed a culture of resilience within the organization.

Act as a liaison between the global operational resilience team and local stakeholders, ensuring strategic alignment.

Continuous Improvement and Reporting

Monitor emerging risks, trends, and regulatory changes in operational resilience.

Identify opportunities for process improvement and recommend innovative solutions to enhance the organization's resilience capabilities.

Prepare and deliver regular updates to senior leadership on the progress of operational resilience initiatives.

Preferred skills

Strong experience in operational resilience, business continuity, or risk management within the financial services or insurance industry.

In-depth knowledge of regulatory frameworks, with specific experience in E-21 Guidelines on Operational Resilience issued by OSFI.

Demonstrated ability to design and implement operational resilience frameworks, including mapping critical business services and defining impact tolerances.

Experience in incident management, scenario testing, and recovery planning.

Familiarity with third-party risk management and dependency mapping within global organizations.

Strong stakeholder engagement and communication skills, with the ability to influence and collaborate across multiple levels of the organization.

Analytical mindset with the ability to assess complex systems and processes and identify areas for improvement.

Proactive and detail-oriented, with the ability to manage multiple priorities and meet tight deadlines.

Strategic mindset - ability to understand client or business requirements - either common or novel, and develop innovative solutions.

Proactively seek and incorporate feedback and identify ways to resolve problems.

Proven experience dealing with complexity and ambiguity. Ability to use broad knowledge and perspective, keen analysis, sound reasoning, and sound professional judgement to arrive at quality decisions when dealing with the complexity and ambiguity related to the program.

Qualifications

Bachelor’s/ master’s degree

6+ years of experience in Operational Resilience

Experience in the insurance or financial services sector is highly desirable.

Professional certifications such as CBCP (Certified Business Continuity Professional), CRISC (Certified in Risk and Information Systems Control), or other relevant certifications are an advantage.

Familiarity with global operational resilience regulations (e.g., FCA/PRA guidelines in the UK or similar frameworks).

Job Category:

Risk Management

Posting End Date:

29/11/2025