**Job Description** **:** **AI Automation Lead** **Location: Hyderabad, India** **Department: Global Customer Capabilities –** **Innovation & Tech Workforce** Our Global Content Production group the mission to empower Amgen brands with a centralized, technology-driven Content Production capability. **About the role:** **As a** **Senior Manager on the Innovation & Tech Workforce team,** **you will lead a cross-functional team of AI Automation Leads to drive the transformation of marketing** **capabilities** **through innovation, automation, and scalable solutions. In this strategic role,** **you’ll** **be responsible for** **delivering high-impact, cost-effective support that accelerates the deployment of next-generation marketing capabilities** **from process enhancements to intelligent** **customer experiences** **.** You'll play a key role in bridging innovation with execution, ensuring alignment with internal expectations, operational efficiency, and brand consistency across the enterprise. This high-impact role is central to shaping our digital marketing strategy, enhancing operational efficiency, and delivering seamless, scalable, and compliant marketing capabilities. Key Responsibilities: **Team Leadership and Capability continuous improvement** + **Analyze customer behavior, industry benchmarks, and technology adoption to inform marketing playbooks and innovation roadmaps** + **Help d** **rive** **Innovation & Automation** **through leading** **the design and implementation of AI-powered marketing solutions, including** **GenAI** **and Agentic frameworks, with a focus on automation, personalization, and data-driven decision-making** + Evaluate and improve how marketers engage with customers, focusing on campaign execution, engagement models, and measurable outcomes + **Lead, manage, and mentor** **a team of** **AI** **Automation** **leads** **, fostering a high-performing and collaborative culture** + Partner cross-functionally to turn insights and emerging technologies into scalable initiatives, while evolving ways of working through co-creation, best practices, and agile execution + Be a catalyst for change by helping champion bold ideas, pushing conventional boundaries, and contributing a strong point of view on the evolving role of marketing **Cross-Functional Collaboration** + **Collaborate closely with Cross-Channel Engagement Leads, Global Customer Capabilities (GCC), and Technology stakeholders on initiatives** **impacting** **internal GCC** **processes and operations** **and net-new marketing AI capabilities** **.** + **Partner effectively with Regulatory, Brand, Campaign Operations, and Technology teams, actively driving client satisfaction and capability enhancements.** + Client Satisfaction, Quality Assurance & Stakeholder Communication + Enhance client satisfaction by proactively identifying issues, escalating urgent needs, and communicating key insights and opportunities to GCC leadership Qualifications & Skills: **Skills** : + Ability to contextualize emerging technologies within broader business and marketing goals; skilled in scenario planning and long-term capability building + Able to clearly articulate future-state visions and influence diverse stakeholders across technical and commercial domains + **Advanced AI Literacy** **of** **GenAI** **, LLMs, and the Agentic** **framework** **(e.g., building and integrating intelligent agents into marketing ecosystems)** + **Knowledge of modern marketing execution models, Martech stacks, campaign workflows, and evolving marketer behaviors** + Industry Awarenesswith how leading organizations are shaping their future marketing functions and technology investments + Skilled in synthesizing insights to drive impactful decisions, with a proven ability to solve complex problems through innovative, non-traditional approaches **Basic Qualifications:** + Master's degree OR Bachelor’s degree in Business, Life Sciences, Marketing, Communications, or related field with 12+ years of project management or client-facing experience, preferably in pharmaceutical marketing agency services or global content production operations. + Advanced project management and organizational abilities. + Technical knowledge of content creation processes and operations + Excellent oral and written communication skills. + Comfortable engaging and presenting to both technical and business stakeholders; + Active and empathetic listener who excels at establishing and building relationships across large, cross-functional teams Preferred Experience: + Experience in the pharmaceutical or healthcare sector. + **Familiarity or** **expertise** **with** **Agentic frameworks, AI Agents, Foundational Models (LLMs), RAG architecture, AWS Cloud Infrastructure, Databricks, Salesforce Data and Marketing Cloud, and** **Tableau**