Senior Manager, Market and Performance Insights

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

Role Overview

The Senior Manager, Market and Performance Insights plays a crucial role in strengthening Brand Equity, driving sustainable growth, and meeting US client expectations by shaping our understanding of the Fragrance and Beauty landscape. This role delivers actionable, data-driven insights on industry trends, competitor activity, distribution shifts, and consumer behaviors identifying both risks and opportunities. Working closely with external data providers and CHANEL cross-functional teams, the Senior Manager ensures insights inform strategic decisions and foster alignment across the division.

What impact you can create at CHANEL:

This role ensures the CHANEL US F&B Division stays deeply attuned to the evolving beauty and fragrance market by translating complex data into actionable insights. It enables smarter strategic decisions across distribution, marketing, and commercial planning by providing a clear view of market performance, competitor moves, and emerging consumer trends. By streamlining access to market intelligence and aligning teams around shared KPIs, this role drives clarity, focus, and forward momentum. Ultimately, it helps the business stay competitive, relevant, and ahead of change.

Market & Competitive Intelligence Ownership

Serve as the daily point of contact for the U.S. Chanel Fragrance & Beauty relationship with market intelligence vendors—managing contracted tools, ad hoc data requests, license administration, training, and ongoing vendor collaboration. (Circana, etc)Own the governance and maintenance of all competitive and market data sources, ensuring data is accurate, well-documented, accessible, and efficiently used across teams.Develop, manage, and maintain robust, structured files and reporting dashboards to monitor Fragrance & Beauty market performance, including category, channel, and brand trends.

Research & Insight Development

Conduct and synthesize external research, incorporating economic indicators, industry news, and shifts in consumer and client behavior to identify relevant trends.Produce actionable insights and strategic implications for internal stakeholders, with a focus on distribution dynamics and client preferences.

Strategic Reporting & Communication

Lead the monthly and quarterly publishing of key insights and performance takeaways, highlighting our business’s position vs. the overall market.Collaborate with Marketing, Media, Insights, Digital, and Global teams to connect insight to action across planning and execution.Support the Strategy team and cross-functional partners in defining and aligning on measurable market KPIs tied to divisional strategic priorities.Contribute to key planning processes (e.g., Budget Alignment, 3-Year Plan (MTP), Deauville, and Country Reviews) by providing data, insights, and materials that frame the market landscape.Deliver ad hoc market and competitive analyses in response to evolving business questions or leadership needs.Contribute to long-term strategic distribution projects, providing insight and structure to inform account-level and channel-level strategies.

You are energized by:

You are energized by the challenge of making sense of complex market dynamics and transforming data into meaningful insights that drive strategic decisions. You thrive in environments where you can solve ambiguous problems, spot emerging opportunities, and connect the dots across different teams and disciplines. You are motivated by collaboration, continuous learning, and the chance to stay ahead of industry trends. Most of all, you find fulfillment in influencing business outcomes and helping the organization adapt, innovate, and grow in a rapidly evolving marketplace.

What skills will you learn? What experiences might you have?

Strategic Market Analysis: Develop mastery in analyzing and interpreting trends across the US fragrance and beauty industry—including category performance, channel shifts, consumer behavior, and competitor strategies.Cross-Functional Influence: Build the ability to work closely with Marketing, Commercial, and Client Insights teams, influencing business decisions through insight-led recommendations. Executive-Level Communication: Hone skills in translating complex data into polished, visually compelling presentations that guide senior leadership decisions.Distribution Strategy Thinking: Gain exposure to how brands make strategic choices about retail channels, door expansion or contraction, and omnichannel dynamics.Business Storytelling: Learn to distill vast and complex information into clear, engaging narratives that drive alignment across the organization.

What you will bring to the team...

Strong understanding of data structures, governance, and automation; experience collaborating with IT or data engineering teams to improve data pipelines or reporting solutions.Exceptional problem-solving skills, using deductive logic and multiple data sources to navigate ambiguity and answer complex business questions.Track record of developing clear, visually polished presentations and reports for senior leadership; attention to detail and a passion for aesthetics in communication are essential.Demonstrated ability to influence and engage cross-functional partners, including Marketing, Client Insights, Commercial, and Executive teams—both verbally and in writing.Deep curiosity, adaptability, and a collaborative mindset; able to build internal networks to source knowledge and align on insights.Highly self-motivated, organized, and results-driven, with excellent prioritization and time-management skills in a fast-paced environment.A strong blend of analytical, strategic, and creative thinking, with a genuine interest in client behavior, product trends, distribution strategy, and the evolving beauty landscape, including digital and social media dynamics.

Position Logistics:

Based in New York City, this role is considered Hybrid: Role requires a minimum of three days in-person office presence at the designated location/office.Bachelor's degree required; MBA or advanced degree in business, marketing, analytics, or a related field strongly preferred.5–7 years of professional experience, with a strong analytical foundation; prior experience in the Fragrance and Beauty industry or luxury retail is highly desirable.Proven ability to extract insights and identify patterns from large, complex data sets, and to communicate key findings through compelling data storytelling and visualization.Advanced Excel skills and proficiency in building models, dashboards, and scenario-based analyses; experience with BI tools (e.g., Power BI, Tableau) a plus.

Compensation: 

The anticipated base salary range for this position is $87,500 through $135,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. 

Benefits and Perks: 

Wellbeing resources include dedicated paid time off for wellbeing 2-week August Office Closure and a Wellbeing fund  Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) Generous paid time off policies to include vacation, holiday, sick and volunteer days  401K and other incentives  Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

Additional Information: 

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

Diversity and Inclusion: 

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

Chanel Community: 

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 

Sustainability: 

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 

Arts and Culture: 

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

Fondation Chanel: 

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.     For more information, please navigate to the Fondation Chanel website here   

Career and Leadership Development:  

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. 

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.