Job Description
What is the opportunity?
The Senior Manager, Employee Relations Program Delivery and Knowledge Management is a key member of the Employee Relations team.
In this role, you will perform a critical part in developing and maintaining Employee Relations’ knowledge management processes, content, as well as learning and development priorities. You will also support the delivery of Employee Relations strategic initiatives and programs enabling our team and our internal partners to reinforce RBC’s strong values-based culture.
You will work with a broad set of stakeholders, including members of the Employee Relations team, Human Resources, and other RBC teams to facilitate Employee Relations’ ability to mitigate risk, provide advice at scale, and impact and influence strategic approach to programs.
What will you do?
You will provide support in several primary areas within the Employee Relations Governance Team, including:
Partner with Employee Relations colleagues and senior leaders to identify trends and emerging issues related to the Employee Relations portfolio, including misconduct and employee behaviour, with a view to developing, implementing and managing consistent approaches to provide advice at scale (e.g. developing corrective action tools and guidance).
Develop and manage Employee Relations’ knowledge management processes and content, focusing on timely updates to resources and ongoing compliance with global policy and regulatory requirements, as well as best practices.
Plan, execute, and deliver Employee Relations projects to support priorities, balancing scope, stakeholder requirements, and changes to approach, as well as determining and conveying impact on budget, time and risk using appropriate fact-based metrics/assumptions.
Work closely with the Employee Relations Director or Senior Director on complex and sensitive matters and enterprise initiatives and projects.
Support Employee Relations senior management with the development of training, resources, guidelines, processes and tools to facilitate Employee Relations’ ability to meet its priorities, including provide advice at scale and drive a consistent employee experience.
Build and maintain relationships with key partners and stakeholders to advance ER strategic priorities, as well as impact and influence approach to programs.
Balance multiple short-term and long-term priorities through demonstrated organizational and prioritization skills.
Foster an open environment within Employee Relations that drives a high-performance culture.
What do you need to succeed?
Must-haves:
Minimum 5+ years direct experience in Employee Relations (or equivalent role) and/or Employment Law.
Post-secondary education (focus in Human Resources, Labour Relations or Employment Law will be prioritized).
Demonstrated and applied knowledge of Canadian employment law & regulations (both federal & provincial including human rights, accommodation, whistleblowing, and workplace standards / requirements).
Strong track record of successful and timely delivery on projects and/or initiatives.
Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
Thought leadership, strategic thinking, analytical and problem solving capabilities.
Outstanding oral and written communication skills, including public speaking, training, and/or leadership communication skills.
Excellent collaboration capabilities and ability to engage others to work towards a shared vision and common goals.
Experience establishing and managing relationships with executives and senior level stakeholders.
Ability to drive change in unfamiliar or ambiguous circumstances, to handle confidential information and escalate issues when appropriate.
Nice-to-have:
Knowledge management, project management and/or training program development.
Familiarity with cross-functional and/or global projects.
Bilingual (English/French).
What’s in it for you?
We thrive on the challenge to be our best and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including flexible benefits and eligibility for bonuses, and competitive compensation.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to take on progressively greater scope of work.
Job Skills
Employee and Labor Relations, Equal Employment Opportunity Law, Goal Setting, HR Legal, Human Resources Consulting, Human Resources Operations, Human Resources Policies, Interpersonal Relationship Management, Organizational Savvy and PoliticsAdditional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
HUMAN RESOURCES & BMCCJob Type:
RegularPay Type:
SalariedPosted Date:
2025-08-01Application Deadline:
2025-08-15Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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