Job Summary:

JOB DESCRIPTION – Senior Manager, eCommerce Growth & Ancillary Revenue

Location: Chicago, IL

Division: eCommerce Growth & Ancillary Revenue

Line Manager: VP, eCommerce Growth & Ancillary Revenue

Contract Terms: Full Time

THE TEAM

The eCommerce Growth & Ancillary Revenue team plays a key role in driving growth across some of Ticketmaster’s most important revenue streams. Reporting into the COO, we are responsible for setting and executing the commercial vision behind high-impact areas of the business - including the Fan and Season Ticket Holder resale platforms and a range of Ancillary Revenue opportunities such as ticket add-ons, premium upgrades, and insurance.

We act as business owners for these categories, accountable for their performance, strategy, and innovation. Our team identifies opportunities, shapes go-to-market approaches and collaborates closely with cross-functional partners in product, marketing, sales, analytics, and operations to deliver results and improve the fan experience. With a new and evolving mandate aligned with Ticketmaster’s top priorities, we’re focused on scaling impact, growing market share, and unlocking millions in incremental revenue. If you thrive in a dynamic environment where you can help define what comes next, this is the team for you.

THE JOB

Ticketmaster is looking for a strategic and driven Senior Manager to lead the development and execution of the commercial strategy for our Fan and Season Ticket Holder resale businesses. This high-impact role is responsible for shaping the future of how fans sell on our marketplace—owning key initiatives such as our instant offer program and driving critical growth objectives across a priority area of the business.

You will lead the development of multi-year commercial strategies, partner closely with Product to influence roadmap priorities, and collaborate across the organization to bring initiatives to life. With oversight of a small, high-performing team, you’ll be expected to lead through data & storytelling, connect strategy to execution, and continuously optimize performance. This is a unique opportunity for a strong commercial leader to take ownership of a core business line and help shape the next chapter of Ticketmaster’s growth.

WHAT YOU WILL BE DOING

Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program

Define and prioritize multi-year business plans and support initiatives based on data-driven opportunity assessments

Clearly communicate plans, findings, and recommendations to senior stakeholders to drive alignment and action

Partner closely with Product to influence roadmap priorities and define business requirements

Lead cross-functional collaboration with teams including pricing, marketing, operations, fan support, design, and finance to drive aligned execution

Manage and mentor a small team to deliver high-impact insights and strategic recommendations

Monitor key business and financial performance metrics; identify gaps, risks, and opportunities

Optimize and evolve business strategy through continuous learning, market trend analysis, and performance diagnostics

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

7+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role

Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field

Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives

Proven ability to work independently in a fast-paced, results-oriented environment while managing multiple priorities

Exceptional analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable recommendations

Clear and confident communicator, with the ability to influence and partner with cross-functional stakeholders and senior leadership

Willingness and ability to work from our Chicago office as needed

YOU (BEHAVIOURAL SKILLS)

Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of related business functions

Analytical Prowess: Get excited working with large data sets and be able to structure, high-quality analytical approaches to problem solving. Frame the answer in a straightforward and effective manner.

Creative Thinker: Think outside the box, introduce novel solutions, think about “what’s next”, and challenge the status quo.

Persuasive Storyteller: Share plans and insights effectively and concisely via high-impact presentations to drive business strategy and change behavior

Collaborator: Communicate and collaborate cross-functionally across our team and a matrixed organization to help get buy-in and deliver key initiatives.

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

----------

The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.