Now Brewing – senior manager, Digital and Loyalty - International Brand (Hybrid - U.S)! #tobeapartner

 

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

 As a Senior Manager on the International Brand team, you will lead loyalty and personalization strategy consultation and support for our international business units (China, Japan, Asia Pacific, EMEA, Latin America & Caribbean).  Your work will elevate the customer experience for international to maximize business and brand impact.  You’re a loyalty expert who is service and strategically minded with a bias for action.  You’re data-driven, organized, and have an insatiable curiosity and passion for international business and culture.

 

As a senior manager, Digital and Loyalty - International Brand, you will… 

Develop and drive strategic loyalty and personalization direction for global, regional, and market programming and initiatives.    Inspire and influence others through partnership with international support teams, regions and markets to drive meaningful actions to reach their full potential.   Develop and evolve standards and best practices for the development, launch, and optimization of loyalty and personalization programs and experiences; balancing known global principles and learning with flexibility to address local market relevance.    Manage and optimize global information sharing communication channels and processes, enabling visibility and coordination between regions to inform strategies and decision making. 

We’d love to hear from people with: 

Experience working on consumer loyalty programs, including loyalty marketing and personalization, 3+ years.    Experience in client service in an agency, consulting, or business development capacity, 3+ years.    Ability to handle ambiguity while still translating ideas and/or problems to solve into action.    Ability to develop recommendations and guidance grounded in data, insights, and learnings.   Ability to develop project plans and independently manage execution in a cross-functional environment.    Ability to communicate clearly and concisely, both orally and in writing, with a diverse set of stakeholders, including leadership.   Ability to build trust, credibility, and strong relationships with cross-functional partners at all levels within the organization.    Bachelor’s degree or equivalent related work experience; MBA preferred.  

 

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

 

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. 

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
 
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.