This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive on shaping strategic marketing initiatives that drive customer engagement and business growth? As the Senior Manager of Customer Communication at Spectrum, you will lead impactful programs that connect customers with our products and services, guiding cross-functional teams to deliver effective communication strategies. Your work will drive customer retention, growth and revenue through thoughtful planning and execution that elevates the Spectrum experience.

How You’ll Make an Impact   

Lead planning and execution of marketing campaigns and customer communications with a focus on Direct To Consumer strategyOversee product and programming launch strategies and communications including new app launches and digital mediaGuide pricing strategy changes and ensure effective support and executionManage communication tactics and vehicles for consistent messaging across channelsProvide internal project communications to meet organizational needs at all levelsSupport requests for customer communications by developing comprehensive plansManage retention activities including lifecycle events and approve projects, purchase orders and invoices as needed

Working Conditions   

Office environmentTravel as requiredThis role observes a hybrid work schedule: 4 days in office/1 day remote

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

Bachelor’s degree in marketing or related field or equivalent experience

Experience   

7+ years of marketing experience5+ years of management experience

Skills   

Knowledge of marketing strategies and proceduresKnowledge of media and digital tacticsAbility to prioritize and organize effectivelyAbility to supervise and motivate othersAbility to use personal computer and software applications such as Microsoft SuiteAbility to create plans, timelines, expense forecasts and process flowcharts

Preferred Qualifications

Experience

3+ years of cable television experience

Skills

Knowledge of cable television products and services
MCU600 2026-70781 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Sales and Marketing Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.