Req Id: 424947 

 

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 

 

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 

 

Join us. You belong at Bell. 

 

Summary

We are currently seeking an  experienced and exceptionally skilled Senior Manager to expertly lead our Credit and Collections team. This pivotal leadership role is responsible for strategically managing credit risk, net bad debt financials and forecasting while building a roadmap for enabling improved collections. The successful candidate will demonstrate strong leadership abilities, exhibit strong financial acumen,  possess deep knowledge of credit and collections best practices, and exhibit a proven track record of achieving results. 

Key Responsibilities Provide strong leadership and strategic direction to the Credit and Collections team, fostering a collaborative and high-performance work environment.  Develop and implement credit policies and procedures that effectively manage credit risk while supporting business growth objectives.  Oversee monthly financials and yearly budget planning, ensuring strong accuracy and performance tracking vs. targets.  Analyze credit data and financial statements to assess creditworthiness of new and existing customers, establishing appropriate credit limits and payment terms.  Monitor key performance indicators (KPIs) related to credit and collections, identifying trends and implementing corrective actions as needed.  Manage and resolve complex credit and collection issues, working closely with internal stakeholders such as sales, customer service, and legal..  Utilize data analytics to identify opportunities for process improvement and optimization within the credit and collections functions.  Prepare and present regular reports to senior management on credit and collections performance, highlighting key trends and areas for improvement.  Researching and implementing AI use cases to improve net bad debt and collections.  Critical Qualifications A bachelor's degree in finance, accounting, business administration, or a closely related field of study is absolutely essential.  Experience working in credit strategy or credit focused initiatives either internally for a large organization or as a consultative expert is strongly preferred.   Demonstrated deep knowledge of financial modelling and analysis is a must.   Exceptional leadership and team management skills, with a proven ability to motivate and develop a high-performing team is highly required.  Proficiency in using credit and collections software systems and tools, such as Experian, Equifax, TransUnion, or similar platforms is an asset.   Strong analytical and problem-solving skills, with the ability to interpret complex data and make sound judgments is greatly valued.  Excellent communication and interpersonal skills, with the ability to effectively interact with customers, internal stakeholders, and senior management is greatly appreciated. 

 

Adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Quebec : Montreal 
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site) 
Application Deadline: 08/25/2025 

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

 

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

 

Created: Canada, ON, Toronto

 

Bell, one of Canada's Top 100 Employers.