**Responsibilities** • Manage a significant operational area for the organization. • Manage short- and medium-term service operations for several departments or units. • Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues. • Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals. • Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of annual business objectives. **Skills** • Operates as a recognized expert to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically known as a subject matter authority. • Operates as a recognized expert to deliver required services to clients to the required standards. Typically known as a subject matter authority. • Works at an advanced level to orient work in a workflow to plan, organize, and execute the steps it takes to achieve higher efficiencies. Typically works independently and provides guidance. • Works at an advanced level to review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. Typically works independently and provides guidance.