Senior Manager, Content Compliance & Mobile App Operations
Marriott
**Additional Information**
**Job Number** 25178158
**Job Category** Sales & Marketing
**Location** Shanghai Operations, 9/F Tower B One ITC, Shanghai, Shanghai, China, 200030VIEW ON MAP (https://www.google.com/maps?q=Shanghai%20Operations%2C%209/F%20Tower%20B%20One%20ITC%2C%20Shanghai%2C%20Shanghai%2C%20China%2C%20200030)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Reporting to the Senior Director, App Product Management & Digital Shared Services, the Senior Manager, Content Compliance & Mobile App Operations will assume multiple responsibilities to ensure content compliance on Marriott’s direct digital channels, and collaborate closely with Mobile App Product Owners to execute App operational tasks as required. Candidate for this role will station in our China office located in Shanghai, China.
Roles & Responsibilities:
+ Content Compliance
+ Work very closely with China Legal team to provide compliance related advice to business team as the first line of support from digital side.
+ Intake required compliance changes and remediations from China Legal team, external authorities or local App stores, collaborate with product and engineering team to implement on corresponding digital channels.
+ Act as a control gate from digital side to perform regular content scanning and review to mitigate content risks.Review campaign, contest, survey, EDM and push marketing materials for any illegal & improper contents.
+ Compliance review of .CN website and Chinese APP for any compliance violation, including advertisement law, copyright infringement issues, sovereignty and national security issues, etc.
+ Mobile App Operations
+ Digital Merchandising:
+ Coordinate with GC marketing team to map out content calendar and ensure smooth content configuration
+ Day-to-day content management as required by business (upload, update, coordinate with the Guangzhou content team, and liaise with the HQ content team).
+ Work with global content management team to establish and streamline Chinese-facing material review procedure.
+ Continuously strive to improve in-App content quality and interactions by initiating channel-fit content plan.
+ On-property feature deployment: support product owner and development team for features that require property activation, establishing property communication mechanism for training, feedback collection and roadshow, etc.
CANDIDATE PROFILE
Education and Experience
+ Bachelor’s degree from an accredited college or university.
+ 5+ years’ experience in managing digital content to meet business needs in China market.
+ Strong skills in developing content for web/mobile products.
+ Deep understanding of China digital eco-system, user experience and interaction patterns of Chinese customers.
+ In-depth knowledge of content technology and best business practices in a global environment.
+ Demonstrates self-confidence, energy and enthusiasm in digital products.
+ Expert knowledge of social media channels and methods of marketing communications through social media.
+ Strong problem solving, customer relationship building skills and excellent interpersonal and leadership skills
+ Able to collaborate effectively with others in a highly-matrix environment
+ Strong skills in developing & communicating business plans in both English and Chinese (Mandarin is a must).
+ Proficient interpersonal skills, personable yet persistent.
+ Flourish in ambiguity, setting own goals and effectively delivering them in a very fast-changing environment. Motivated by making life better through technology and wanting to be part of a team that makes this happen.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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