Role Title: Senior Manager, Consumer Experience

Internal Title: Senior Manager, Multi-Category Consumer Experience
Location: Auckland, New Zealand
Type: Permanent, Full-time

Shape the Future of Consumer Experience

At Philip Morris New Zealand, we’re transforming our business to deliver a smoke-free future. As Senior Manager, Consumer Experience, you’ll play a pivotal role in driving this transformation by leading strategic initiatives that enhance consumer engagement, optimize multi-category touchpoints, and align with our vision for a dynamic, customer-centric future.

What You’ll DoLead Consumer Experience Strategy: Own the end-to-end multi-category commercial engine, ensuring alignment across programs, channels, and touchpoints to maximize business results.Consumer Insights & Journey Design: Foster a deep understanding of the New Zealand consumer and embed this knowledge into strategies that improve awareness, acquisition, and retention across all smoke-free products.Project Leadership: Plan and coordinate scalable strategic projects, ensuring timely delivery and alignment with business objectives.Performance & Optimization: Monitor KPIs, ROI, and consumer experience metrics; identify opportunities for improvement and implement actionable solutions.Cross-Functional Collaboration: Work closely with leadership teams, marketing, sales, and external partners to deliver impactful consumer programs and initiatives.What We’re Looking ForDegree in Business, Marketing, or Finance.7+ years’ experience in Sales or Marketing within FMCG or pharma sectors, including 3+ years in leadership roles.Strong analytical skills with proven ability to turn insights into action.Exceptional stakeholder management and influencing skills.Experience navigating complex, matrixed environments and driving change.Proven ability to design and activate consumer programs across acquisition, conversion, loyalty, and retention.Why Join Us?

This is your opportunity to make a real impact in a global organization committed to innovation and transformation. You’ll work in a dynamic, collaborative environment where your ideas shape the future of consumer engagement.

Ready to lead the change? Apply now and be part of our journey toward a smoke-free future.