Requisition ID: 260873 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

The Role:

 

The Senior Manager, Change Management, Communications & Training drives successful adoption of strategic initiatives by leading end-to-end change, communications, and training to support the CRM and credit workflow applications across Canadian Banking. This role partners with business and delivery teams to assess impacts, engage stakeholders, design and deliver targeted communications and training, and measure adoption outcomes. The role also fosters a culture of continuous improvement by gathering feedback and translating insights into practical enhancements.

 

Critical to success in this role is the ability to build strong relationships with partners (internal and external) and lead large-scale, multi-workstream change programs across diverse stakeholder groups.

 

Is this role right for you? In this role you will:

 

Partner with business, product, and delivery teams to establish an effective change operating model and governance for initiative rollout Conduct change impact and stakeholder assessments; develop integrated change plans aligned to readiness, communications, and learning needs Identify adoption risks and potential resistance; design mitigation strategies, escalation paths, and leader enablement to support sustained change Develop and execute engagement strategies for impacted audiences, including champions networks, feedback loops, and change agent communities Monitor and evaluate the effectiveness of change, communications, and training activities using qualitative and quantitative measures; adjust tactics to improve adoption Lead continuous discovery to understand user needs and pain points; synthesize insights from data and feedback to identify and prioritize improvement opportunities Design and facilitate training (virtual and in-person), including job aids, guides, and enablement sessions for different roles and proficiency levels Contribute to a high-performance, inclusive environment through coaching, collaboration, and continuous improvement.

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

 

 

5+ years of experience leading change management, communications, training/enablement, and/or transformation initiatives Strong understanding of business processes, operating models, and ways of working; able to translate strategy into practical change actions Proven ability to build trusted relationships, instill confidence, and influence stakeholders at multiple levels Strength in structuring ambiguous problems and using data and stakeholder input to drive decisions and adoption outcomes Curious, experimental mindset with a focus on continuous improvement and practical, scalable solutions Excellent written and verbal communication skills; able to tailor messages and materials for diverse audiences Demonstrated experience leading culture and behavioral change using established change management methodologies and tools Knowledge of learning design and adult education principles, including curriculum development, facilitation, and evaluation of training effectiveness Creative, self-starting, and results-oriented; able to balance competing priorities and align stakeholders to resolve complex business challenges Strong organizational and time management skills, with attention to detail and follow-through

 

What’s in it for you?

 

A rewarding career opportunity to create a new mandate and change how the bank operates – putting capabilities first An organization committed to making a difference in our communities – for you and our customers. A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.  Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment

 

 

 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.