Welcome page Returning Candidate? Log back in! Senior Manager, Clinic Operations Division The Emory Clinic Campus Location Atlanta, GA, 30322 Campus Location US-GA-Atlanta Department TEC EHS Executive Health Job Type Regular Full-Time Job Number 149566 Job Category Business Operations Schedule 8a-5p Standard Hours 40 Hours Hourly Minimum USD $43.79/Hr. Hourly Midpoint USD $59.11/Hr. Overview

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits  Wellness incentives Ongoing mentorship, development, and leadership programs  And more 

 

Work Location: Atlanta, GA

Description Responsible for managing the day to day operations of a defined area within a Section of The Emory ClinicPlans and coordinates the activities of staff within the section to meet operational standards of the organizationManages section resources in line with budgetEnsures compliance with policies, procedures and regulatory guidelinesHandles operational issues as they arise and works with Section leadership to resolve problems as neededAccountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutionsEvaluates the daily operations to ensurethe Section is providing quality patient care and maximizing patient flowSupports the achievement of Section performance targets and financial goals

Equipment and Supplies:

Develops procedures for purchasing medical and office supplies and capital equipment necessary for the practiceEstablishes and maintains an inventory system to ensure adequate levels of supplies and equipmentEstablishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioningPurchases, receives and authorizes for payment all equipment and supplies necessary for the efficient running of the sectionMeets with vendors, evaluates their products, and directs the purchase of all capital equipment for the unitAssures that all equipment repairs and maintenance are made in a timely manner

Financial/Budgeting:

Collaborates with Finance to incorporate financial management responsibilities into the roles of the clinic operations staff including budgeting, inventory monitoring and control, and purchasingWorks with Patient Financial Serces to manage operations related to billing, reimbursement opportunities, revenue cycle management, payment variances, etcResponsible for profitability and managing within the budget establishedResponsible for sustaining and contributing to the growth of assigned SectionResponsible for materials management for assigned SectionAssures accuracy of payroll records

Management/Supervision:

Manages day to day clinic operations for assigned Section, including medical records, scheduling, and registration functionsImplements, monitors and helps develop policies and procedures to ensure compliance with regulations applicable to management the sectionSupervises staff and manages employee performanceProvides on-going performance feedback, addresses problems and takes corrective or disciplinary action as needed, orients and trains employees, verifies and documents competency and identifies and suggests ways to develop skillsMonitors workflowMeets with other staff members to discuss progress and to develop future courses of actionPerforms periodic audits, surveys, and organizational assessmentsResolves operations issues and implements activities that will enhance operation efficiencyEstablishes and enforces safety policies and procedures, OSHA regulations, and employee health surveillance programAnalyzes and acts on reports generated by the business office and makes changes in management practice as necessaryMonitors all internal systems and makes changes in controls as necessaryCollaborates with Quality Management to facilitate development, implementation, and monitoring of continuous quality improvement initiativesDevelops marketing plans, satisfaction surveys and staffing plansOversees Satellite location staffing; reconciles charge slips including the return of charge slips from satellites

Patient Care and Advocacy:

Evaluates daily operations to ensure the Section is providing quality patient careCommunicates with patients, their families and/or physician as requested or neededImplements initiatives to improve patient satisfactionCollaborates with administrative, business, and clinical staff to improve the system by which physicians' orders for patient therapies, treatments, procedures, and referrals to specialists are appropriately implemented and documentedCollaborates with Physician and nursing staff to develop and implement a telephone triage system to ensure appropriate patient contact and treatment and consistency of practiceAssists in liaison capacity with physicians, nurses and other personnel in accomplishing proper and efficient performance of patient evaluation and diagnosis

Professional Development:

Works with manager to formulate plan for professional developmentAttends educational in-services as appropriateParticipates in professional activities and organizations to maintain knowledge of current trends, practices, and developments

Reporting/Data Management:

Accountable for collecting, organizing and analyzing data in addition to generating and providing accurate and complete reports for management and/or regulatory agenciesDevelops and prepares operational and statistical reports for management and regulatory agenciesCollaborates with appropriate staff to assess information system needs and to facilitate the development of an electronic medical recordInstitutes clinical staff training in use of available information systemsIntegrates TEC and EHC information system projects to facilitate the provision of patient care, efficient use of clinical resources, and compliance with managed care contractual obligationsTracks operational metrics to support fact-based decision making and Process Improvement activities

Staff Resource:

Coordinates, participates and assists with in-service education in sectionInstitutes staff training and education programs to promote professional development, ensure consistency in nursing practice, and compliance with JCAHO, safety, and infection control policiesServes on and participates in relevant clinic-wide standing and special project committeesCollaborates with other clinical departments to improve clinical operations and communications within The Emory ClinicSchedules and attend meetings as needed

MINIMUM QUALIFICATIONS:

Bachelors degree in business administration, finance, healthcare administration or related field requiredMasters degree preferred3 years healthcare related experience required, preferably in an ambulatory settingMinimum requirement of 2 years supervisory/manager experienceOther equivalent combination of relevant education and/or experience may be considered

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties. 

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

 

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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