Job Title: Senior Manager, Client Success Job Description Job Description Summary: Responsible for ensuring VOC program client satisfaction and project success for a top telco client **Key Job Functions:** + **Project Management** + Effectively manage projects through all phases, with support from team members + Collaborate effectively with project team members across functions + Coordinate with and manage the output of vendors/ external partners + Perform quality control functions on survey/research data, ensuring minimal/no errors + Drive operational process improvement and innovation + **Client Management** + Proactively provide updates and constantly communicate with clients on program status for continued engagement + Provide ongoing consultation to clients + Contribute to best practice development and download of best practices to clients Location: MYS Kuala Lumpur - HSBC Bank Malaysia Berhad Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**