Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 50,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Senior Manager, Caregiver Management is responsible for driving strategic initiatives and executing day-to-day operations that enhance caregiver retention, satisfaction, and compliance across a multi-state region. This leader will oversee a team of managers, individual contributors, and caregivers within Illinois and Missouri markets, ensuring high standards of service and team performance throughout the region.

In this role, the Senior Manager will partner cross-functionally with Recruiting & Onboarding, Client Services, Time & Attendance, and other internal teams to ensure a seamless and collaborative caregiver experience. This position is key to creating an environment where caregivers feel supported, valued, and aligned with organizational goals.

*Candidates must reside in Illinois and will be expected to travel regularly to branch locations within these states. This role offers remote work, allowing individuals to work from their home office a few days per week while maintaining on-site presence as needed.

Duties/Responsibilities:

Develop and execute caregiver management strategies focused on retention, satisfaction, and compliance.Collaborate with leadership to translate strategy into operational plans.Hire, train, mentor, and develop Caregiver Service Managers and local teams.Drive team performance with a focus on caregiver retention and utilization metrics.Lead change and continuous improvement initiatives.Ensure caregiver compliance with all state and contractual requirements in partnership with Quality Leaders.Own key performance indicators (KPIs) and deliver regular reports to senior management.Implement best practices and process improvements based on caregiver feedback.Create action plans to optimize team performance and address operational issues.Support company-wide initiatives as needed.

Education and Experience:

Minimum of five (5) years of leadership experience with responsibility for managing teams.Bachelor's degree in human resources, Business, Communication, or relevant field required.Master’s degree preferred.Experience in homecare, healthcare or healthcare services preferred.

Required Skills and Abilities:

Ability to coach and manage performance.Flexibility to adapt to a dynamically changing environment.Collaborative leader who inspires and holds others accountable.Experienced working in matrixed, multi-site environments.Skilled in process improvement and policy development.Highly organized with strong attention to detail and ability to meet deadlines in fast-paced settings.Critical thinker who supports strategic transformation.Excellent verbal and written communication skills.Demonstrates high ethical standards with strong accountability and ownership.Proficient in Microsoft Office (Word, Excel, PowerPoint) with ability to create and modify documents.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.Role must be within the (IL) market they are supporting Ability to travel within geographic area as needed (up to 50%) 

Salary Range:

$100,000 - $120,000

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.