Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Position based in Manati, Puerto Rico, and will support the Drug Product  Division (DPD) within the Pharma Services Group (PSG). Reports to the Vice President, Commercial Operations at PSG.

Discover Impactful Work:

The Senior Manager of Business Management leads and provides direction for the site’s Business Management function and ensures achievement of the function’s business goals and objectives. The Senior Manager leads the business relationships with existing commercial clients, handling customer concerns and enhancing client service and happiness in the overall best interest of Thermo Fisher. The Senior Manager establishes Business Management strategy for the site and connects site goals to larger functional objectives.

A Day in the Life

The scope of the position covers five major areas:

1. Client Relationship Management

Serve as the site leader for all site technical business activities, representing the client interests, while enhancing the sites financial position.

Lead all site clients’ business relationship to ensure all issues are handled promptly and that all communications are timely and accurate.

Facilitate client direct contact with Subject Matter Expert (SME) on site as appropriate.

Ensure plan execution is done in full respect of agreements and in compliance with Master Supply Agreement (MSA).

Use existing tools to report critical issue to Thermo Fisher top management structure and central corporate functions all the main happening on sites that could impact  performance and generate problems to clients with advice and action plans in place.

Support/enable New Business sales opportunities and drive Business Expansions/COS to protect revenues and deliver site financial targets. Deliver UNB target and ensure full contract compliance.

Understand and use client and market intelligence to create/propose differentiated solutions that bring value for clients.

Work with Portfolio Services Manager to continuously optimize client portfolio and financials, including margin expansion initiatives.

2. Quotations and Supply Agreements

Take the lead on negotiation of the MSAs with clients, working closely with other functions as needed.

Review new business proposals to ensure alignment with financial commitments.

Support the site functions and Quote team to assess the cost of a new or existing project (cost of production, capital requirements).

Ensure annual pricing updates are completed and delivered to clients per the MSA.

Ensure MSA requirements are completed, including pricing, payment terms, renewals, yield reconciliations, etc.

3. Relationship with other Functions

Work in tandem with site General Manager to lead the site business activities according to Thermo Fisher value, policies and respecting agreements with clients.

Drive all site business activities in close partnership with Business Development/Sales, Finance, Quotes and other internal functions.

Serve as an active member of the Site Leadership Team and represents the site BM function in Thermo Fisher internal business review activities.

Develop and set strategic plans for their team (and network, where applicable) to ensure growth and expansion are met.

Partner with the Program and Project Management Office (PPMO) to understand execution of all projects between sites and clients, and to follow progress of project management critical activities with respect to timeline and technical activities.

4. Financial and Forecast Management

Ensure commercial client forecasts are handled through the site S&OP process.

Know the Thermo Fisher financial obligations within the Master Service Agreement (MSA) and works with Finance to assure compliance.

Provide strategic feedback and participate in the sites Business Plan and ongoing forecasts.

Assure the right support to the site to meet yearly targets.

Contribute to pricing strategy and execution across the network, for contractually entitled annual price increases and any pricing surcharges that may apply.

5. Talent and Team Management

Engage, coach, enable outstanding performance within the team. Identify, attract, motivate, and retain outstanding talent.

Craft meaningful development opportunities and provide mentorship. Generate and guide development plans for BM team.

Keys to Success: Education

Bachelor's degree in Science, Finance and/or Business, or related field required.

Master of Business Administration (MBA) is desirable.

Experience:

Requires 6-8 years’ related experience in the Pharmaceutical Industry.

Knowledge, Skills, Abilities

Well organized and detail oriented.

Proficiency with the English language. Proficiency with local language highly desireable.

Solid understanding of pharmaceutical manufacturing and outsourcing including familiarity with Good Manufacturing Practices.

Familiar with Microsoft (MS) Office Applications (Word, Excel, PowerPoint, Share point, MS Project).

Critical thinking.

Strong leadership and conflict resolution/influencing skills.

Demonstrated decision making capabilities.

Ability to balance/maintain conflicting goals, responsibilities, and priorities of the organization.

Proven success as a change agent.

Ability to work across internal and external senior level executives and between business units.

Solid intuition for business (financial and technical).

Benefits

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.