Job Title: Senior Manager, B2B Sales Job Description The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client. **Responsibilities:** + Lead end-to-end B2B sales strategy and execution for assigned Lines of Business (LOBs) across multiple regions. + Own the P&L, revenue targets, and overall financial performance of the business unit. + Build, maintain, and expand strong client relationships with enterprise and strategic B2B customers. + Partner with WFM, finance, HR, and delivery leadership to ensure profitability, quality, and scalability. + Develop go-to-market strategies for new service offerings and geographic expansions. + Oversee multi-regional sales and delivery hubs, ensuring alignment of strategy, execution, and client satisfaction. + Ensure compliance with contractual, legal, and regulatory requirements across all operating regions. + Act as an executive sponsor for key accounts, providing escalation support and governance. + Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed + Industrializing the account’s BI layer across geographies to standardize and streamline reporting and insights. + Analyse data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories + Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market + Ensure team understanding to achieve operating plan targets, sales targets and client performance targets + Work with client contact on reporting and forecasting + Coordinate team incentives and Sales Performance Incentive Funds + Partner and build business relationships with all partners to ensure customer expectations are met **Candidate profile:** + Significant work experience in a sales role as Operations Manager and above + Experience in managing big teams + A passion for customer experience and driving team results + Experience in operations and strategy building + Excellent Coaching history + A record of developing and retaining great employees + Experience maximizing revenue through best practices + Experience working with Salesforce.com or similar CRM + Experience finding solutions as a manager + Change Management skills + Fluency in English C1 is required + Willingness to work fully on site from the office in Athens Location: GRC Athens - Ilia Iliou 51 Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**