Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Responsibilities:** + Provides leadership to managers and senior professional staff + Adapts and executes functional or departmental business plan + Manages the activities of first-level managers, supervisors, and/or individual contributors + Hire, mentor, and develop high-performing support and production control teams + Manage support of EAS solutions hosted on-prem and on the cloud + Remain flexible to changes in priorities with the ability to multi-task + Implement automation to improve operational efficiency and reduce manual interventions. + Maintain comprehensive runbooks, SOPs, and operational documentation. + Use data-driven insights to identify trends, risks, and opportunities for continuous improvement + Communicate operational status, risks, and improvement initiatives clearly to stakeholders + Maintain runbooks, SOPs, and operational documentation to meet audit and compliance requirements. **Technical Skillset:** + Experience managing and mentoring a medium sized team + Experience in metrics led optimization + Experience in Incident Management and Problem Management + Hands-on experience supporting large-scale enterprise applications in production environments. + Exposure to core and IT auditing + Knowledge of ITIL processes + Exposure to cloud technologies **Qualifications** : + A University or college degree in a relevant discipline. + ITIL Certification + 5+ years’ experience in people management + 10+ years’ experience in application support and production control + Experience in leading teams in application support and helpdesk areas Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .