Use Your Power for Purpose

The AI Platform Support Lead will oversee the support and operations of AI-driven platforms. This position requires proficiency in AI technologies (e.g. Generative AI, Large Language Models, and AI agents). The ideal candidate will have extensive experience in managing a support and operations service that is dependable, efficient, and meets both user requirements and business objectives.

What You Will Achieve

Manage the day-to-day operations and support for AI platforms.

Collaborate with AI platform engineering and other platform teams to ensure the smooth deployment and maintenance of AI platforms.

Provide assistance to end-users and work to enhance customer satisfaction.

Monitor AI platforms to ensure they perform optimally, are reliable, and cost-effective.

Manage stakeholders to ensure AI platforms meet business, compliance and IT requirements.

Lead efforts in incident response and troubleshooting for any platform issue.

Develop and implement best practices for supporting AI platforms.

Oversee software and service vendors and maintain strong vendor relationships.

Minimum Requirements:

BA/BS or MBA/ MS degree with 9+ years of relevant experience in Platform Support and Operations Management.

Experience in managing support and operations for platforms that utilize Generative AI, Large Language Models, and AI agents.

Proficiency in IT lifecycle management and experience working within a regulatory environment.

Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation.

Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner.

Capable of making decisions in situations of uncertainty and taking decisive actions.

A mindset focused on continuous innovation and improvement.

Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes.

Strong focus on customer satisfaction and effective stakeholder management.

Preferred Requirements:

At least 2 years of experience developing AI-enabled platforms.

Experience working in a pharmaceutical organization.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.