SENIOR MANAGEMENT ANALYST SUPV-SES - 79011176 Date: Jul 28, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 857517 Agency: Business and Professional Regulations Working Title: SENIOR MANAGEMENT ANALYST SUPV-SES - 79011176 Pay Plan: SES Position Number: 79011176 Salary: $2,439.81 - $2,586.98 Bi-weekly Posting Closing Date: 08/12/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) DIVISION OF SERVICE OPERATIONS BUREAU OF CENTRAL INTAKE AND LICENSURE Senior Management Analyst Supervisor - SES Position Number: 79011176 Hiring Salary: $2,439.81 - $2,586.98 Bi-weekly **State Personnel System** Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. Our Organization and Mission: The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail. The Work You Will Do: This is a management position in the Bureau of Central Intake and Licensure’s Intake Services Section. The incumbent in this position has direct decision making and program management responsibilities of major operations affecting the performance of the Bureau including the Mail Intake and Scanning, Revenue, and Customer Service Window units. The work requires making independent decisions and developing effective solutions by operating within established policies, laws, rules, and/or guidelines. Your Specific Responsibilities: The incumbent in this position performs the following work and other related activities: + Manage the Bureau of Central Intake and Licensure’s Intake Services Section. Performs administrative duties relating to task assignment, personnel and all managerial decisions, relating to the areas under this position’s managerial authority. Includes hiring, employee termination, leave and attendance approval, discipline, and performance review activities. Assigns, reviews and coordinates office operations related to all operational areas under this position’s managerial authority. + Represents DBPR in interactions with the public and other agencies and will act as a liaison between the Intake Services Section and Boards, Bureaus, and Divisions within DBPR. + Consults with the Bureau Chief of Central Intake concerning information and recommendations on budget issues pertaining to all operational areas under this position’s managerial authority. + Assists the Bureau Chief in monitoring legislative proposals and bill analysis and makes recommendations for statute or rule changes when appropriate. Manages the development of new and existing programs in the Bureau and suggests improvements. Analyzes and coordinates a process that ensures efficient processing of applications for the agency within the statutory guidelines. + Using information gathered from the quality assurance review to assist supervisors in developing training catalogs and implementing motivational training to improve the quality and quantity of work performed by staff. + Acts as a consultant to auditors for the Bureau Chief on issues concerning all operational areas under the position’s managerial authority. + Coordinates with Bureau management regarding the development of performance standards and evaluations of work processes to meet long-range planning goals. + Conduct special projects and monitor the development of fiscal and statistical reports. + Performs other related duties as assigned. Knowledge, Skills & Abilities: + Ability to establish and maintain effective working relationships with others. + Ability to communicate effectively. + Knowledge of Florida Statutes, board and department rules governing licensure and regulation, and consumer protection. + Knowledge of the techniques for handling complaints and dealing with the public. + Ability to understand and apply applicable rules, policies and procedures regarding licensure and regulation of professionals and consumer protection. Minimum Requirements: + Must one (1) year experience orat least three (3) years of management experience; including decision making and/or program management responsibilities;and + Must have one (1) year of experience interpreting, administering, and/or communicating policies and procedures. Position Notes: + Knowledge of basic management principles and practices. + Experience in relaying and communicating information to the public verbally. + Excellent time management skills. + Ability to pay close attention to detail and prioritize tasks efficiently. + Ability to resolve conflicts in a timely and efficient manner. + This advertisement may be used to fill current and future vacancies for up to six months from date of closing. + Selected candidates will be given a permanent work schedule based on operational needs which may be as early as 8:00 a.m. or as late as 5:30 p.m. The Benefits of Working for the State of Florida: “ Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: + State of Florida retirement package: 3% employee contribution required. + Nine annual paid holidays and one personal holiday + Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida + Ability to earn up to 104 hours of paid sick leave annually. + The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees. + The State of Florida provides a $25,000 life insurance policy to eligible employees. + Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc. + Tax deferred medical and childcare reimbursement accounts are available. + Tuition waiver program to attend an approved State of Florida College or University For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com ***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. *** Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation. SPECIAL REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov . If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: TALLAHASSEE, FL, US, 32399 Nearest Major Market:Tallahassee