**About the Position** Provides operational oversight, day-to-day management, customer interface, and required reporting and compliance mandates (both internal and external) for multiple locations and/or multiple contracts. Represents company management with school officials concerning issues of passenger management, route scheduling, billing, charter activities, driver issues, safety, fleet maintenance and general logistics matters. Directly supervises exempt and non-exempt staff and manages financial performance. Position has full supervisory responsibility for recruitment, hiring, retention, performance development, performance management, teammate relations, salary adjustments, and termination of direct reports. Responsible for on-line learning courses and completion of courses individually and for the location. Will coach and develop location employees to support company initiatives and location/region goals. Identifies issues related to resources needs (driver shortage) for the locations needs and customer requirements. Responsible for stimulating local commercial and/or charter growth. Manages the development, preparation and analysis of location budget and financial controls. **Responsibilities:** + Ensures the safe and timely transportation of passengers to and from their destinations. Manages operational expenses to optimize all cost per bus. Manage all contractual services to include administrative functions, information systems, parts purchasing, and inventory control. Ensures purchases (including parts) follow company processes and policies. + Lead the Location(s) in managing the day-to-day activities that support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions. Foster and maintain positive relationships within and outside of the Location, including senior management and customer contacts. Provide prioritization of work assignments and management of functional team resources and their activities as needed or required. + Leads and oversees all aspects of customer contract compliance and management with a concentrated focus on retaining the customer. Includes adherence to all staff, driver, and vehicles requirements, as well as KPI, billing and budget management. Also, covers delivery of all contract-specific technologies and other requirements. Ensures delivery of training and other needs as per company, location, state and customer requirements. + Builds and maintains positive relationships with employees, local school officials, parents and the community. Resolves concerns with employees, local school officials, parents, and the community. Implements fair and consistent recognition and/or corrective discipline. + Communicates with customer by telephone, electronically or in regular face-to-face meetings. Responds promptly to customer inquiries, identifies and escalates priority issues, obtains and evaluates all relevant information to resolve inquiries and complaints. Follow-ups with customers as required. Develops action plans to ensure customer retention. Provides and promotes effective communication with customer and escalates issues if needed to AGM and/or Senior Management. + Must be able to engage in business development and help bring in new business/ customers + All other duties as assigned. **Qualifications:** + 5+ years management experience, transportation preferred + Strong commitment to safety + Proficient computer literacy essential with Microsoft Office products including Word, Excel, PowerPoint and Outlook. Experience with other software such as timekeeping and payroll systems is preferred. + Literacy in technology used to manage the operation + Strong verbal and written communication skills + Strong organizational, analytical and time management skills + Ability to interpret data and perform root cause analysis and assist others + Ability to work in a fast-paced environment with others in a team setting + Success in bringing in new business revenue + Demonstrated ability to train, coach and provide leadership Apply today and get your career on the road with First Student! **First for a reason:** At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.