TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and deliver improved health experiences for everyone.
TELUS Health Care Centres is a connected network of 13 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology.
Join our TELUS Health Care Centres Strategy & Programs team at TELUS Health, where you'll be pivotal in executing our preventative health strategy. We're seeking dynamic individuals to join our team, dedicated to driving impactful change to transform the patient journey, shift to prevention & wellness, drive next-gen tech & AI excellence, improve portfolio economics and elevate our team. If you're passionate about revolutionizing healthcare and driving meaningful impact, we invite you to contribute to our journey of excellence in health innovation and care delivery.
Our team and what we’ll accomplish together
As a Senior Learning Specialist, you will be working closely with our Strategy and Programs team, our clinics, and our cross-functional stakeholders to plan, document and train in-clinic team leaders to train their teams and support new processes, system roll-outs and new service introduction. To successfully accomplish the required tasks, the incumbent will have excellent organizational skills, as well as strong written and verbal communication skills.
What you'll do
Collaborate with project managers and clinic team members to plan and document new work instructions, guides and other training materials Deliver engaging virtual and in-person training sessions (with a preference for bilingual in English and French) with successful comprehension of materials post-session Maintain and update training materials, ensuring relevance to changing needs Provide ongoing support and timely training updates to clinic team members and other stakeholders Collaborate closely with all relevant stakeholders to ensure content and processes are aligned across stakeholders Establish, curate and maintain knowledge management repository, ensuring timely content updates and collaborating with document owners to guarantee information accuracy and relevance Highly interested in using new technologies and AI to enhance content and optimize content creation process
Qualifications
What you bring:
5-7 years experience as a learning professional with expertise in training delivery and exposure to instructional design and project management Post-secondary diploma, Adult Learning Certificate Strong written, verbal and presentation communication skills Strong organizational and time management skills Experience with e-learning and agility with technology Prior experience with clinic staff and clinicians is a strong asset Confident working with cross functional teams Excellent customer service skills Great adaptability and positive attitude A strong work ethic, integrity and personal accountability A passion for teamwork, with a burning desire to contribute
Great-to-haves
Project Management experience Bilingual in English and French
Advanced knowledge of English is required because you will on a regular basis interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
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