This role reports to the Manager of Learning and Development and conducts training/development needs analysis and assessment and development and implements specific training and development programs and initiatives to meet assessed needs. **Position Responsibilities:** + Engage and collaborate with the different functions to discuss training initiatives to align objectives, address needs, and ensure effective program outcomes + Perform the full business partnering and consultation cycle - needs assessment, analysis, provide learning solutions, monitor and evaluate results and impact + Provide high-quality, comprehensive and professional L&D advice, support service to assist in developing workforce capability + Handle small-scale projects and programs and function-wide initiatives, ensuring timely delivery and adherence to objectives + Support organization-wide scale programs in the organization + Perform vendor management for courses necessary in the development of the program and be creative to maximize the use of the L&D budget + Utilize L&D best practice to find ways to improve our L&D approaches and to keep up to date with emerging L&D trends + Facilitate training sessions, workshops, and seminars both in-person and virtually **Required Qualifications:** + University graduate of any business-related course + Must have at least 3-4 years’ experience in Learning and Development/OD/Talent and or related fields combined + 1-2 years relevant work experience in managing and executing programs + Experience in using Learning Management System and Learning Experience Platforms + Experience in process improvement and project management + Experience in eLearning instructional design is a plus **Preferred Qualifications:** + Strong Program Design, Delivery and Evaluation + Excellent presentation and facilitation skills + Project Management skills + Ability to proactively respond to situations + Excellent analytical and problem-solving skills + Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must). + Proficient in MS Office suite including Outlook, Word, Power Point, and Project. + Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido